Team leader

1. Team Leadership & Supervision

• Manage, motivate, and guide a team of telesales agents.
• Set clear performance expectations and daily/weekly targets.
• Lead by exampledemonstrate best practices in sales calls.
  

2. Performance Monitoring & Reporting

• Track individual and team KPIs (call volume, conversion rate, revenue, etc.).
• Analyze call results and sales data to identify trends and improvement areas.
• Prepare performance reports for management.
  

3. Coaching & Training

• Conduct regular coaching sessions and one-on-one feedback meetings.
• Provide continuous training on product knowledge, sales techniques, and call handling.
• Support new hires during onboarding and ramp-up periods.
  

4. Quality Assurance

• Monitor live calls or recorded calls for quality assurance.
• Ensure compliance with scripts, company policies, and regulatory standards.
• Provide corrective guidance and set action plans to improve call quality.
  

5. Sales Strategy Execution

• Help implement sales campaigns, promotions, and new initiatives.
• Collaborate with sales managers to refine scripts, pitches, and objection-handling methods.
• Ensure the team follows the correct sales funnel and closing techniques.
  

6. Motivation & Team Culture

• Create a positive, energetic, and professional working environment.
• Run incentives, contests, and recognition programs.
• Address conflicts or morale issues quickly.
  

7. Administrative & Operational Duties

• Ensure schedule adherence (shift planning, breaks, coverage).
• Approve leaves and manage attendance or performance issues.
• Handle escalated customer calls or complex situations.
  

8. Collaboration & Communication

• Coordinate with marketing, customer service, and operations teams.
• Communicate updates, changes, and expectations clearly to the team.
• Provide management with insights from customer feedback and sales challenges.