Team leader

Ergode

4 years

0 Lacs

calcutta

Posted:1 day ago| Platform: GlassDoor logo

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Skills Required

service support strategies compliance leadership communication

Work Mode

On-site

Job Type

Part Time

Job Description

Team Leader

Summary:

The Team Leader in the Customer Service department is responsible for leading a team of customer service representatives to ensure high-quality service delivery and customer satisfaction. The role involves overseeing daily operations, resolving escalated customer issues, and providing guidance and support to team members.

Roles and Responsibilities:

Lead and motivate a team of customer service representatives
Monitor team performance and provide feedback for improvement
Handle escalated customer inquiries and complaints
Develop and implement strategies to enhance customer service processes
Ensure compliance with company policies and procedures

Qualifications:

4+ years of experience in a customer service role
Prior experience in a leadership or supervisory position
Excellent communication and interpersonal skills
Strong problem-solving abilities
Ability to work under pressure and meet deadlines

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