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Teleperformance (TP)
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Team Leader- Operations

Team Leader- Operations

Teleperformance (TP)

2 - 5 years

6 - 9 Lacs

mohali

Posted:4 days ago| Platform:

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Skills Required

crm operations customer satisfaction compliance customer feedback customer service customer service tools coaching communication skills customer support customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Team Leader to join our Operations team in Bengaluru. The ideal candidate will have 2-5 years of experience in a similar role, with excellent leadership and communication skills.

Roles and Responsibility

Manage and supervise a team of customer support representatives to achieve high levels of customer satisfaction.
Develop and implement process improvements to increase efficiency and productivity.
Provide coaching and training to team members to enhance their skills and performance.
Monitor and analyze customer feedback to identify areas for improvement.
Collaborate with other teams to resolve complex customer issues and improve overall customer experience.
Ensure compliance with company policies and procedures.

Job Requirements

Proven experience as a Team Leader or similar role in a customer-facing environment.
Excellent communication, leadership, and problem-solving skills.
Ability to work in a fast-paced environment and adapt to changing situations.
Strong analytical and decision-making skills.
Experience with CRM software and customer service tools.
Ability to motivate and inspire team members to achieve their goals.

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Team Leader- Operations