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Teleperformance (TP)
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Team Leader- Operations

Team Leader- Operations

Teleperformance (TP)

2 - 5 years

2 - 6 Lacs

mohali

Posted:Just now| Platform:

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Skills Required

operations customer experience skills service delivery customer feedback customer service crm customer support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Looking for a skilled Team Leader to join our Operations team in Bengaluru. The ideal candidate will have 2-5 years of experience and a strong background in customer service, with excellent communication and leadership skills.

Roles and Responsibility

Manage and supervise a team of customer support representatives to ensure high-quality service delivery.
Develop and implement process improvements to increase efficiency and productivity.
Analyze customer feedback and provide insights to enhance the overall customer experience.
Collaborate with other teams to resolve complex issues and improve overall performance.
Train and coach new hires to ensure they meet performance expectations.
Monitor and report on key performance indicators to identify areas for improvement.

Job Requirements

Proven experience as a Team Leader or similar role in a customer-facing environment.
Strong knowledge of customer service principles and practices.
Excellent communication, interpersonal, and problem-solving skills.
Ability to work in a fast-paced environment and adapt to changing priorities.
Strong analytical and decision-making skills with attention to detail.
Experience with CRM software and technology is an added advantage.

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Team Leader- Operations