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Teleperformance (TP)
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Team Leader - Operations

Job Expired: This job listing has expired.

Team Leader - Operations

Teleperformance (TP)

1 - 4 years

3 - 6 Lacs

Chennai Pune Delhi Mumbai Bengaluru Hyderabad Kolkata

Posted:8 months ago| Platform:

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Skills Required

BPO Training Team management Team Leader Operations Mentor Customer support Management Team building Monitoring Performance Coach

Work Mode

Work from Office

Job Type

Full Time

Job Description

Should have Hands-on experience in Team management and KPI's like AHT, Shrinkage, Attrition, Occupancy, Rostering, NPS/Csat and Dsat calculations

Should have managed Team and worked towards bottom quartile.

Manage Attrition and plan career mapping for Agents.

Track Team performance , Coach & mentor them on daily basis

Pre-Post Briefing session , ensure timely completion & adherence of compliances.

Rotational shift

Excellent communication & Team handling skills required

Immediate joiners preferred.

ROLES AND RESPONSIBILITIES

Create an inspiring team environment with an open communication culture

Set clear team goals

Delegate tasks and set deadlines

Oversee day-to-day operation

Monitor team performance and report on metrics

Motivate team members

Discover training needs and provide coaching

Listen to team members feedback and resolve any issues or conflicts

Recognize high performance and reward accomplishments

Encourage creativity and risk-taking

Suggest and organize team building activities

Education and Experience

Overall 3 - 4 years of experience in BPO Industry

Minimum 1 Year on Paper experience of Team Handling (Customer Support Process).

Minimum Education Graduate-in any stream.

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Teleperformance (TP)

Business Process Outsourcing (BPO)

Paris

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Team Leader - Operations