Team Leader - Operations

Looking for candidates to manage, supervise and motivate the front line team members who help the Customers with Technical or Non-technical queries over the phone.

Location: Dwarka

Working Days: 6 days a week (rotational off)

Work timings: Rotational 10 Hour shift between 8:00 AM to 10:00 PM

Package: Upto 4.2 LPA

What are we looking for?

- Excellent Communication (English & Hindi)

- Excellent domain knowledge

- Customer focus and problem-solving ability

- Leadership skills, decision making and time-management.

- Good Computer Knowledge especially MS Excel & MS Word

- Minimum 3-4 years of experience. At least 1 year of experience as a Team Lead

Responsibilities:

- Day–to-day Performance management, planning, adherence to schedule and help team

members to meet the required service level components, standards and targets.

- Responsible for driving the KPIs of the respective queues.

- Manage Shrinkage & Attrition

- Responsible for providing training to new agents and refresher training to enhance the

performance of old agents.

- Drive team's performance by coaching and sharing daily feedback.

- Transaction audits to ensure compliance with quality standards.

- Create daily agent performance reports.

- Responsible for creating Call Scripts/email & Chat templates and FAQs to enhance knowledge base.

Interested candidates can share their CVs at recruiter@sabertechs.com

Or WhatsApp/ Call on 9560989827

Job Type: Full-time

Pay: ₹20,000.00 - ₹35,000.00 per month

Work Location: In person