Customer Support Representative

Position: Customer Service Executive (Voice – US Healthcare Domain)
Location: Salt Lake, Kolkata
Shift Timing: Night Shift
Process Type: US Healthcare – Inbound & Outbound Calls

Package: 1,95,950 LPA

Benefits :

· One side Cab Facility

· Night shift allowance – 0 to 3,000 PM

· MIP (Incentive post training)- 3K for fresher and 4500 for exp in international voice of more then 1+ year

· Rotational shift predominantly night shifts

· 2 week offs -Rotational /Split

• Full-time Students – Not Eligible

· Night /Odd hours drop provided 7 pm to 7 am (Day time no transport -One-way transport provided)

• Self-Travelling & Out of boundary – Not considered

Job Overview:

We are looking for enthusiastic and customer-focused individuals to join our Voice/Blended Support Team. The ideal candidate should possess excellent communication skills, a positive attitude, and a commitment to delivering exceptional customer service in a dynamic, shift-based environment.

Key Responsibilities:

• Handle inbound/outbound customer interactions via voice calls.
• Resolve queries, provide information, and deliver outstanding service with courtesy and professionalism.
• Maintain detailed and accurate call logs and follow standard operating procedures.
• Achieve performance targets related to quality, accuracy, and customer satisfaction.
• Demonstrate effective communication and listening skills to address customer needs efficiently.
• Adapt to flexible shifts and rotational schedules as per business requirements.
• Upsell or cross-sell products/services when required.

Eligibility Criteria:

• Graduates (freshers) with excellent communication skills are encouraged to apply.
• Preference given to candidates with prior BPO experience and complete joining documentation.
• Not eligible: Candidates with degrees in B.Tech, M.Tech, MCA, BCA, MBA, Hotel Management, or other specialized/technical streams.
• Mandatory: PAN card is required during the hiring process

Interested candidates can contact us on this number
Kashish-93540 76323Monika- 98718 44095

Job Types: Full-time, Fresher

Pay: ₹10,000.00 - ₹18,000.00 per month

Schedule:

• Night shift
• US shift

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person

Speak with the employer
+91 98718 44095