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Team Leader Operations For International Customer Service Process

5 - 10 years

5 - 6 Lacs

Gurgaon

Posted:2 months ago| Platform: Naukri logo

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Skills Required

Team Leader Shrinkage Control Attrition International Process CSAT Operations Team Handling Aht Team Coaching Excellent Communication In English TL KRA SLA Management People Management International Voice Process International BPO

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities Team Leader- Operations Roles and Responsibilities : 1. Should exhibit People Management Skills. 2. Should be aware of the various Operations and Client Metrics. 3. Strong analytical, solving skills with strong MS Excel skills. 4. Needs to have the drive to achieve given targets. 5. Process adherence (Check, analyze, Control & Improvement). 6. Drive & adhere to Policies & Procedures. 7. Should be well versed in coaching & providing feedback 8. Basic exposure to excel. 9. Good process knowledge and Good interpersonal skills 10. The candidate should be possess the following skills - People Management skills - Client Management skills - Process Management skills - Coaching and Training - Feedback and Performance Management skills Managing Attrition Minimum HSC /Graduate (Any Bachelors Degree)A teeism AHT ,CSAT & Team Management ,People Management Education Target : Minimum HSC /Graduate (Any Bachelors Degree) Preferred candidate profile Excellent communication skills Comfortable working in night shift US starting window 5.30 pm last window 8.30 am Rotational Shifts & Rotational off Work Location : Gurgaon Work from Office Must have team leader experience on papers Its a Work from Office profile. Work Location mumbai

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