Team Leader - Operations (Female Preferred)

A focused and target-oriented Team Leader is sought to join our team in Navi Mumbai. You will be responsible for leading and managing a team of sales and customer service representatives to achieve sales targets, deliver exceptional customer experiences, and drive business growth. Utilizing your expertise in sales techniques, customer relationship management, and leadership, you will provide guidance, support, and coaching to the team members fostering a collaborative team culture and promoting performance excellence. Your key responsibilities will include leading, mentoring, and motivating the team, setting clear sales targets and delivery of exceptional customer service, monitoring team performance, and implementing strategies to address performance gaps. You will coach team members on effective customer engagement techniques, analyze market trends, and conduct regular performance evaluations and coaching sessions. To qualify for this role, you should have a Bachelor's degree in Business Administration, Management, or a related field, along with 3+ years of proven experience in sales, customer service, and team leadership roles within the BPO, Travel and Tourism, or consumer services industry. Excellent leadership, communication, and interpersonal skills are essential, along with a result-oriented mindset and proficiency in using CRM systems and Microsoft Office Suite. This is a full-time position with a day shift schedule located in Navi Mumbai, Maharashtra. The ability to commute or relocate to Navi Mumbai before starting work is preferred. If you have at least 5 years of experience in team handling, excellent English language skills, and are based in Navi Mumbai, Maharashtra, we encourage you to apply for this exciting opportunity to lead and grow with our team.,