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2.0 - 6.0 years
0 Lacs
chennai, tamil nadu
On-site
The role available is for a full-time on-site position at Akinitos Technologies in Chennai. As a Team Leader, Telecaller, Admin, Computer Operator, and Office staff, your main responsibilities will include leading a team, handling calls, providing administrative support, and computer operations. Your daily tasks will involve supervising team performance, ensuring customer satisfaction, managing administrative tasks, and maintaining accurate records. To excel in this role, you must possess strong interpersonal and communication skills, excellent analytical abilities, experience in administrative assistance and customer service, proficiency in computer operations, proactive attitude, and the capability to work both independently and collaboratively. A Bachelor's degree or relevant experience in the field and previous experience in similar roles are also required.,
Posted 1 week ago
5.0 - 10.0 years
5 - 7 Lacs
Bengaluru
Work from Office
: Urgent Hiring: Team Leader International Voice Process (US Shift) | Bangalore Location: Bangalore Working Hours: 9 hours/day | 5 days/week Shift: Night Shifts Join Date: Immediate joiners preferred Job Title: Team Leader – International Voice Process Key Responsibilities: Team Management Lead, mentor, and motivate a team of customer service representatives. Conduct regular team meetings, 1:1s, and performance reviews. Address team concerns and foster continuous improvement. Performance Monitoring Track team metrics: AHT, CSAT, Quality Scores, etc. Set and drive KPIs to meet/exceed targets. Implement action plans to boost team performance. Quality Assurance Ensure adherence to call quality standards and protocols. Conduct call audits and provide constructive feedback. Support continuous improvement through coaching and training. Operational Management Oversee daily operations and resource allocation. Handle escalations and coordinate cross-functionally for resolution. Reporting Prepare and present performance reports to management. Analyze trends and suggest operational enhancements. Training & Development Identify training needs and conduct sessions accordingly. Encourage a culture of learning and professional growth. Compliance Ensure full compliance with company policies and regulatory requirements. Stay updated on industry best practices. Requirements: Education: Bachelor’s Degree (Mandatory) Experience: Minimum 5 years in an international voice process (US preferred) At least 1 year as a Team Leader or Team Coach in an inbound voice process Skills: Excellent communication skills – verbal and written (English) Strong leadership, coaching, and team handling capabilities In-depth knowledge of quality monitoring, contact center KPIs (AHT, CSAT, NPS, FCR) Proficient with CRM systems, QA tools, and reporting dashboards High attention to detail, problem-solving ability, and analytical mindset Capable of thriving under pressure and in rotational night shifts How to Apply: Interested candidates, please send your updated CV to: Rani: Rani.ramchandani@sagilityhealth.com Regards, Rani
Posted 1 week ago
2.0 - 6.0 years
7 - 9 Lacs
Bengaluru
Work from Office
Greetings !! Continuous monitoring and evaluation of the performance of the assigned team; Constantly monitoring the metrics/deliverables assigned to the team; Implementation of action plans, among others. Taking Supervise Hr Suvarna - 9502739374 Required Candidate profile Experience : Minimum 2 years of experience as a TL Minimum Graduation Required Experience Target : Experience in handling team; have managed clients; hands on excel and people management skills
Posted 1 week ago
5.0 - 10.0 years
8 - 15 Lacs
Chennai
Work from Office
Job Description SLA / TAT - To provide faster resolution to customer e-mails through effective shift management and liaison with other functions. Ensure that team provides timely resolution all customer E-mails Respond to customer queries on the same day when mail is allocated. Rostering of the team to be done basis expected weekly volumes to ensure all customer mails are responded to, within the agreed timelines. Plan of action to be circulated to the team everyday in a timely manner and ensure cases are prioritized in such a way to meet the timeline committed to customer. Ensure that team raises NFTR queries to other functions in a timely manner and with adequate details, so that resolution is received without any delays. To effectively monitor NFTR cases, liaison with the other functions for resolution, follow the escalation matrix whenever required, in order to meet the resolution timeline committed to customers. Team Productivity - Drive the team to achieve the productivity targets set, to ensure prompt response to customer emails. Same to be done considering the increase in volumes and targets on turn around time. Identify training needs of the team and conduct coaching sessions to improve the learning curve. Conduct regular feedback sessions with officers, basis QA sample checks done. To effectively hand hold new officers during the first month and ensure they are trained to respond to customers directly after one month on the job. Ensure complete notice period is served by the officers at the time of exit. To plan in advance to ensure there is no productivity dips due to any exit. Customer Focus & Service Experience - Drive the team to provide resolution of queries to be Customer Focussed by providing faster and accurate qualitative resolution / response. Random sampling of cases to be done for the entire team as a part of internal quality check. To provide individual feedback to the officers based on internal / external sample checks done
Posted 1 week ago
4.0 - 9.0 years
4 - 8 Lacs
Mumbai, Hyderabad
Work from Office
Must have Min 1+yrs exp as a Team Leader from International Voice Process BPO. Team Leader from International Voice process - ECommerce Pref. Must know KPI's CSAT/NPS/AHT US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com
Posted 1 week ago
2.0 - 6.0 years
3 - 4 Lacs
Visakhapatnam, Chennai, Coimbatore
Work from Office
• Lead & manage the team ensuring business targets are met. • Manage recruitment of Sales Persons. • Develop & Implement sales strategies to achieve revenue goals. • Provide training & assign task to Sales team. • Manage Performance report of Team. Required Candidate profile -Any Graduation. - Require min 2 year of any Sales experience. - Must be local. - Age up to 40 year. - Last Company documents required. M - piyush@sresthinfo.com M - 7984704065 ( Sr. HR Piyush ) Perks and benefits On Roll Job + High CTC Incentives + Allowances
Posted 1 week ago
5.0 - 10.0 years
7 - 12 Lacs
Gurugram
Work from Office
Position Title: Supervisor/Team Lead, Financial Transactions and Reconciliation Status: Full Time Work from Office Hours: Monday Friday, 9:00am - 5:00pm EST Rate of Pay: Competitive salary based on experience and qualifications Key Responsibilities: Team Management: Supervise and lead a team of Financial Transactions Analysts and Settlement and Reconciliation Analysts. Provide guidance, training, and support to team members to ensure high performance and professional development. Conduct regular team meetings to review performance, address issues, and communicate updates. Variance Monitoring and Resolution: Oversee the identification, monitoring, and tracking of variances to ensure timely resolution. Ensure all reconciliations are supported with detailed documentation on a daily basis. Reconciliation and Reporting: Supervise the preparation of bank and account reconciliations. Ensure the accuracy and completeness of general ledger maintenance. Oversee daily reconciliation of client bank accounts, ensuring all transactions are properly supported. Ensure timely transfer of funds and maintenance of ongoing reconciliations. Ensure reporting to clients is completed within SLA requirements. Financial Transaction Management: Oversee the application of postings and reversals of financial transactions. Ensure thorough analysis and decision-making based on financial information. Supervise investigation activities related to payments and adjustments. Manage correspondence related to financial transactions. Additional Duties: Support convenience cheque processing. Perform other related duties as assigned by senior management. Qualifications and Requirements: Educational Background: Post-secondary education in accounting or finance preferred. Experience: Minimum of 5 years of accounting experience in a banking environment or accounts receivable position. Previous supervisory experience in the financial sector is an asset. Fluent in English; proficiency in French is an asset. Skills and Competencies: Strong analytical and problem-solving skills. Proficiency in Microsoft Excel and all Microsoft Suite Applications. Demonstrated ability to work within time constraints and manage multiple priorities. Excellent communication and interpersonal skills. Highly motivated with the ability to work independently and as part of a team. Demonstrated ability to implement change efforts and drive continuous improvement. Willingness to pursue continuous learning and self-development. Additional Information: This role requires adherence to established departmental escalation procedures and quality standards defined by the client. The position offers opportunities for professional growth and development within the Credit Card Operations department.
Posted 1 week ago
3.0 - 5.0 years
5 - 7 Lacs
Mumbai, Nagpur, Thane
Work from Office
About DP World Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world s trade flow better, changing what s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that s fit for the future. We re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. Base Location: Navi Mumbai Reporting to: Team Lead - Accounts Receivable Purpose of Role: 100% Revenue Assurance. Invoicing, Accounting, Collections, TDS, GSTR-1 & Reporting of Revenue of the company. Key Role Responsibilities: Ensure 100% Revenue Assurance of the services rendered by the company. Ensure Timely invoicing of all the services rendered by the company. Ensure Timely collection of money from Customers. Ensure timely process of Credit Notes to customers. Ensure correct accounting of Invoice and receipt of customers. Ensure TDS Recon with 26AS. Ensure timely collection of TDS certificate from customers. Ensure compliances of GST, Other Taxes with respect to Accounts Receivables Ensure compliances of company s credit policy. Prepare Monthly reports as required with respect to Accounts Receivable Prepare and monitor Revenue Budget of the company. Prepare monthly accrued revenue and customer rebate/discount provisions. Prepare monthly schedules related to accounts receivables. Customers ledger balance confirmation and reconciliation Complete Month-End Closing activities timely. Assist in Group Reporting Audit, Statutory Audit, Tax Audit, Internal Audit & Revenue Audit of AR Function To look at the opportunities to implement Automation and Process Improvement to make the processes more standard and efficient. Skills & Competencies: Experience in major ERPs like SAP/Oracle Awareness and upto date knowledge of GST, Income Tax & TDS compliance 3-5 years experience in Accounts Receivable Education & Qualifications: Bachelor s degree in Finance, Accounting, or a related field (preferred). .
Posted 1 week ago
4.0 - 8.0 years
5 - 7 Lacs
Mohali, Chandigarh
Work from Office
Position Team Lead Healthcare Process (BPO) Location: Mohali Experience: 4+yrs in BPO (2 yr as T L , healthcare/international process preferred) Salary: Up to 7LPA Responsibilities Lead a team of 15–20 associates in international healthcare (voice process) Monitor and drive KPIs: CSAT, AHT, FCR, attrition & shrinkage Conduct huddles, daily reviews, monthly appraisals, & mentor team members Handle escalations, collaborate with QA, training, WFM for continuous improvement. Requirements 4+ years in Healthcare with at least 2 year as Team Lead Strong analytical skills and KPI ownership Excellent coaching, communication, & Excel/reporting abilities Flexible for rotational shifts, immediate/short notice joining Apply Now: Send your resume at mansi.sharma@manpower.co.in
Posted 1 week ago
4.0 - 9.0 years
3 - 5 Lacs
Bengaluru
Work from Office
Total 4 yrs out of this 1yr TL exp ON PAPER, max CTC 5LPA Inbound Customer Support Voice Process DOMESTIC SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Bangalore Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Must Knows-English and Hindi Perks and benefits PF & ESIC plus Good Leave policy
Posted 1 week ago
2.0 - 6.0 years
0 Lacs
ludhiana, punjab
On-site
As a Team Leader with 2-3 years of experience, you will be responsible for leading a team of 5 members in Ludhiana. A Graduate qualification is required for this role. Your role will involve supervising and guiding the team to ensure efficient and effective operations. You will be responsible for mentoring team members, resolving conflicts, and achieving team targets. The working hours for this position are from 10:00 AM to 6:30 PM. For any queries or to apply, please contact us at 9023033033 or email us at gmsales@gitanshgroup.com.,
Posted 1 week ago
2.0 - 6.0 years
0 Lacs
pune, maharashtra
On-site
As a representative of Antheia, an intimate boutique resort located at Pawna Lake, you will play a crucial role in delivering exceptional guest experiences, ensuring a memorable stay for our visitors and fostering long-term relationships with them. Your dedication and service will contribute to our mission of providing a tranquil escape from city life and maintaining our reputation for excellence. Your key responsibilities will include overseeing all operational departments such as Food & Beverage, Kitchen, Front Office, Housekeeping, Purchases, Maintenance, Garden, and Security. From handling guest inquiries and addressing concerns promptly to resolving complaints efficiently and turning negative experiences into positive outcomes, you will be instrumental in ensuring that each guest leaves with a 5-star review. To excel in this role, you must have a Degree or Diploma in Hospitality along with 2 to 3 years of experience in the Hospitality Industry. Your fluency in English and Hindi, excellent communication skills, and guest-centric approach will be essential in providing tailored services that cater to guest preferences and special requests. As a team leader and team player, you will supervise cleanliness, orderliness, and hygiene in guest rooms, facilities, and public areas. Your proficiency in MS Word, MS Excel, Google Sheets, and Google Docs will aid you in maintaining accurate guest records and delivering exceptional services that exceed expectations. This position is open to male candidates only and offers shared accommodation and meals. Your prior experience as a Guest Relationship Executive, along with your highly motivated and well-groomed demeanor, will be valuable assets in ensuring the success of our guests" stay. If you are passionate about delivering outstanding guest experiences, fostering loyalty, and promoting repeat stays, we invite you to join our team at Antheia and be a part of creating memorable experiences for our guests.,
Posted 1 week ago
2.0 - 6.0 years
0 Lacs
navi mumbai, maharashtra
On-site
As a highly skilled Team Leader Remote Desktop Support Technician with a minimum of 3 years of relevant experience supporting international clients, you will play a crucial role in ensuring the seamless operation of our clients" IT systems. Your responsibilities will include managing a team of remote technical support engineers, overseeing day-to-day operations, and ensuring that each team member meets Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). In your role as Team Leader, it will be your responsibility to manage the team efficiently, enforce schedules, and provide necessary training and support for the development of your team members. Conducting team huddles, coaching sessions, and addressing weaknesses to offer solutions for improvement will be essential in delivering a superior customer experience, which aligns with the core objective of your department. You will be expected to provide remote technical support to international clients through various channels such as phone, email, chat, and remote desktop tools. Troubleshooting and resolving hardware and software issues related to desktops, laptops, printers, and peripherals will be a key aspect of your role. Additionally, you will be required to install, configure, and maintain operating systems, software applications, and security patches, as well as set up and configure VPN connections for secure remote access. Collaborating effectively with cross-functional teams across different time zones to escalate and resolve complex technical issues will be vital. Documenting support tickets, solutions, and troubleshooting procedures in ticketing systems like Jira, providing training and guidance to international end-users on IT best practices, and staying updated on emerging technologies and industry trends to enhance service delivery and client satisfaction are also part of your responsibilities. Requirements: - Minimum of 2 years of experience as a team leader in remote desktop support, preferably with international clients. - Proficiency in using remote support tools and technologies. - Strong troubleshooting skills with the ability to diagnose and resolve technical issues efficiently. - Experience with multi-factor authentication (MFA) solutions, such as Yubikey, and VPN technologies. - Excellent communication skills and cultural sensitivity to effectively interact with clients from diverse backgrounds. - Ability to work independently and collaborate effectively in a remote team environment. - Experience using collaboration tools like Slack for communication and Jira for ticket management. Preferred Qualifications: - Bachelor's degree in Computer Science, Information Technology, or related field. - Certifications in relevant technologies (e.g., CompTIA A+, Network+, Security+). - Experience supporting a diverse range of operating systems, including Windows, macOS, and Linux. TaskUs is an equal opportunity workplace and an affirmative action employer, committed to fostering diversity and creating an inclusive environment for all employees. The people-first culture at TaskUs is dedicated to benefiting employees, clients, services, and the community.,
Posted 1 week ago
12.0 - 16.0 years
0 Lacs
karnataka
On-site
You will be responsible for liaising with sector and subsector teams to gather business requirements, align automation practices with expectations, and ensure seamless collaboration with in-country proposal writer. This role will be based in the Bengaluru office. Your primary responsibilities will include leading the development and implementation of a new proposal automation process tailored specifically for the Canadian business unit. It is crucial to position this initiative as transformative for the organization. You will continuously evaluate and refine processes to accelerate turnaround times, minimize proposal development costs, and enhance overall proposal quality. Regularly performing QA/QC checks on work and ensuring quality standards for deliverables will be part of your duties. Supervising and supporting the proposal process and coordination of submission materials will also be key tasks. Your role will involve researching, gathering, and editing proposal materials, including writing, verifying, and formatting proposal information to ensure compliance, accuracy, high quality, and timely delivery of various aspects of proposals and marketing materials. You will assist in managing, monitoring, and maintaining the proposal database, files, and systems through appropriate information management systems. Customizing and evolving automation processes to reflect the unique needs of the Canadian market and providing guidance on knowledge repository design, AI prompt training, and upskilling opportunities for the broader business will also be essential. You will be acting as a process steward, championing best practices, and fostering innovation across proposal workflows. To qualify for this role, you should have at least 12 years of experience in bidding, marketing, communications, proposal development, and coordination. Proven work experience as a team leader is required, along with strong verbal and written communication skills, attention to detail, and the ability to proofread and edit material. Proficiency in MS Office Suite and Adobe Creative Suite, particularly InDesign and Photoshop, will be advantageous. The ability to work under pressure with minimal supervision, flexibility to work overtime, and experience in the engineering consultancy sector are preferred. About Us: WSP is a leading professional services consulting firm dedicated to local communities and driven by international expertise. Our team comprises engineers, technicians, scientists, architects, planners, surveyors, environmental specialists, and other professionals who design lasting solutions across various sectors. With a global presence of approximately 73,000 professionals in 550 offices across 40 countries, we engineer projects that contribute to societal growth for generations to come. At WSP, we value the diverse skills and capabilities of our employees, enabling us to tackle complex projects worldwide and provide expertise to local communities. We are committed to innovation, sustainability, and preparing cities and environments for the future. Our business is anchored on four pillars: Our People, Our Clients, Our Operational Excellence, and Our Expertise. Join us in our mission of purposeful and sustainable work that shapes communities and the future. Be part of a collaborative team that embraces challenges and unconventional thinking, driving innovation through diversity and inclusion. Working with Us: At WSP, you will have the opportunity to work on landmark projects, collaborate with bright minds in your field, and shape a unique career path. Our hybrid work model allows for flexibility, agility, and structured work environments that emphasize collaboration, quality, and community balance. Health, Safety, and Wellbeing: We prioritize a safe work environment at WSP, with health, safety, and wellbeing integral to our culture. Our Zero Harm Vision guides us in reducing risks through innovative solutions, earning global recognition for our health and safety practices. Inclusivity and Diversity: Join our global community of over 73,300 professionals dedicated to making a positive impact. Together, we can create a better future for all. Apply today to be part of our inclusive and diverse team. Note to Third-Party Agencies: WSP does not accept unsolicited resumes from recruiters, employment agencies, or staffing services. Any submissions without a signed Service Agreement will become the property of WSP, and recruitment may proceed without compensation to the submitting party.,
Posted 1 week ago
3.0 - 8.0 years
3 - 4 Lacs
Bengaluru
Work from Office
Greetings From Scorelabs Inc ! Manage the day to-day operations with a team of agents of their service levels, quality and productivity Handle a team of 10- 20agents voice process 6 days working Day Shift Sunday Fixed Week Off Required Candidate profile Must have min 2yrs experience as TL in the sales process (banking process) Must have graduation Both male / female eligible Please call to Suvarna - 9502739374 Perks and benefits Plus Incentives and other benefits
Posted 1 week ago
3.0 - 8.0 years
3 - 4 Lacs
Kota, Banswara, Ajmer
Work from Office
We are looking for active and friendly people to join our sales team in Rajasthan. Your main work will be to meet customers and tell them about our products. Roles and Responsibilities: Manage a team of field sales executives. Plan daily activity schedules and monitor productivity. Analyze territory performance and refine strategy. Train new hires on field processes. Collaborate with leadership on campaign planning. Salary: 4.00 LPA + Attractive incentives Required Qualifications: Any graduate with minimum 2+ year of field experience Quick learner with strong persuasion skills Must be ready to join immediately Bike and valid DL are mandatory Skills: Strong communication, negotiation, and leadership skills Target-driven and self-motivated Familiarity with medical sales regulations Willingness to travel across the state Interested candidate share there resume on +91 92652 97550
Posted 1 week ago
1.0 - 6.0 years
1 - 3 Lacs
Hyderabad
Work from Office
PFB the JD For Team Leader Key responsibilities and skills: Demonstrated ability to effectively manage a team. Must Know AHT, Attrition, Shrinkage, YTD/MTD ETC. Expert knowledge of Operations processes and supporting tools. Monitoring customer interactions and providing timely feedback. Conducting quality audits on weekly basis. Studying the team data to analyze and drawing trends. Drawing up action plans for the advisors requiring coaching or development Tracking attrition and performance regularly. Providing updates to OPS Manager regularly with respect to the performance of the team and any issues faced by them. Initiating CAP/DAP as required. Monitoring team performance. Enable development opportunities for team through participation in various initiatives. Prepare development plans for team members and track their implementation. Answering queries raised by the team. Interaction with client on need basis for delivery. Preparing reports, incentive sheet, etc. Identifying process gaps and collaborates with the Client to formulate solutions. Strong written and verbal communication skills; appropriately communicates with all levels of customers from assistants to Sr. Executives. Strong customer service skill. Preferred candidate profile 1) Minimum 1 year experience as TL in BPO is mandatory. 2) Excellent communication is required. 3) Graduation is must. 4) Immediate joiner would be preferred. Work Location - Sector 18, Udyog Vihar Phase 4, Gurgaon (Haryana) 6 days working Contact Dheeraj HR : 7859975043
Posted 1 week ago
6.0 - 11.0 years
3 - 7 Lacs
Lucknow, Bengaluru
Work from Office
Min. 6 years of Overall Experience in Voice / Email / Chat process Relevant Experience – Minimum 2 year as an Assistant Manager Operations in Customer Service Industry. candidates should be graduate with excellent communication .Interested apply
Posted 1 week ago
4.0 - 9.0 years
1 - 4 Lacs
Lucknow, Bengaluru
Work from Office
Opening for the Team leader, need excellent communication, candidates should know attrition, shrinkage, kpi, kra, Bpo matrix, looking immediate joiner inbound/outbound any process, at least 1 year on paper as Team leader ,Interested apply today.
Posted 1 week ago
4.0 - 9.0 years
5 - 8 Lacs
Hyderabad
Work from Office
Must have Min 1+yrs exp as a Team Leader from International Voice ECommerce Process BPO. Team Leader from ECommerce International Voice process. Must know KPI's CSAT/NPS/AHT US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com
Posted 1 week ago
2.0 - 7.0 years
3 - 4 Lacs
Gurugram
Work from Office
PFB the JD For Team Leader Key responsibilities and skills: Demonstrated ability to effectively manage a team. Must Know AHT, Attrition, Shrinkage, YTD/MTD ETC. Expert knowledge of Operations processes and supporting tools. Monitoring customer interactions and providing timely feedback. Conducting quality audits on weekly basis. Studying the team data to analyze and drawing trends. Drawing up action plans for the advisors requiring coaching or development Tracking attrition and performance regularly. Providing updates to OPS Manager regularly with respect to the performance of the team and any issues faced by them. Initiating CAP/DAP as required. Monitoring team performance. Enable development opportunities for team through participation in various initiatives. Prepare development plans for team members and track their implementation. Answering queries raised by the team. Interaction with client on need basis for delivery. Preparing reports, incentive sheet, etc. Identifying process gaps and collaborates with the Client to formulate solutions. Strong written and verbal communication skills; appropriately communicates with all levels of customers from assistants to Sr. Executives. Strong customer service skill. Preferred candidate profile 1) Minimum 1 year experience as TL in BPO is mandatory. 2) Excellent communication is required. 3) Graduation is must. 4) Immediate joiner would be preferred. Work Location - Sector 18, Udyog Vihar Phase 4, Gurgaon (Haryana) 6 days working Contact Dheeraj HR : 7859975043
Posted 1 week ago
1.0 - 5.0 years
3 - 3 Lacs
Bengaluru
Work from Office
Job Title: Customer Support Team Lead (Kannada & English) Location: Novel Tech Park, 46/4, Hosur Rd, Kudlu Gate, Krishna Reddy Industrial Area, H.S.R Extension, Bengaluru, Karnataka 560068 Interview Mode: Virtual Working Days & Hours: Monday to Saturday, 9:00 AM 6:00 PM Joining: Immediate / Within 15 Days Salary: 25,000 – 28,000 (in-hand, based on experience) About the Role: We are hiring a Customer Support Team Lead for Uber India . This role is ideal for someone who has minimum 1 year of team-leading experience in a BPO/call center environment , is fluent in Kannada and English , and is passionate about driving team performance and customer satisfaction. Key Responsibilities: Lead and manage a team of customer support executives handling queries for Uber India. Ensure team KPIs and SLAs are consistently met or exceeded. Conduct regular team meetings, performance reviews, and coaching sessions. Maintain accurate records using Excel and Google Sheets . Draft professional emails and reports as needed. Handle escalations and resolve complex customer issues effectively. Coordinate with internal teams to ensure smooth operations. Required Skills & Qualifications: Minimum 1 year of experience as a Team Lead in a BPO or call center environment . Fluent in Kannada and English (both verbal and written). Strong leadership, problem-solving, and decision-making skills. Proficient in MS Excel , Google Sheets , and email drafting . Excellent communication and team management abilities. Ability to work under pressure and meet deadlines. Additional Details: This is a full-time, on-site role. Interview will be conducted virtually. Looking for immediate joiners or candidates available within 15 days .
Posted 1 week ago
7.0 - 8.0 years
4 - 7 Lacs
Hyderabad
Work from Office
Let s do this. Let s change the world. In this vital role you will take ownership of Transportation Master data processes, ensuring the accuracy, consistency, and governance of critical data across the organization. This role will lead data validation, cleansing, and enrichment efforts, and collaborate with cross-functional teams to resolve complex data issues and drive process improvements. The Transportation Master Team Lead will also oversee key performance metrics, ensure compliance with data governance standards, and lead data migration and integration initiatives. Roles & Responsibilities: Lead and manage day-to-day MDM operations, including data validation, cleansing, and enrichment processes Oversee data governance practices, ensuring compliance with internal standards and regulatory requirements Collaborate with cross-functional teams, including IT and business units, to resolve complex data issues and improve data workflows. Implement and drive continuous improvements in MDM processes to enhance data accuracy, quality, and operational efficiency. Lead data migration, integration projects, and system upgrades to ensure seamless data consistency across platforms. Monitor and report on key performance indicators related to master data quality and operational success. What we expect of you We are all different, yet we all use our unique contributions to serve patients. The [vital attribute] professional we seek is a [type of person] with these qualifications. Basic Qualifications: Bachelor s in a STEM discipline and 7-8 years of experience in enterprise applications like SAP, and Oracle, proven experience in Transportation Master data management and data governance Industry experience preferably in healthcare or biotech supply chain Proficient in MS Office, visualization tools like Spotfire, Tableau, Power BI Strong analytical skills with the ability to collaborate cross-functionally and resolve data issues. Experience in leading and managing successful teams Preferred Qualifications: Must-Have Skills: Expertise in master data management processes and data governance Solid understanding of SAP ECC and proven experience in data implementation/integration projects Master data knowledge in the Transportation domain, other domains such as Material, Customer, and Production Master are a plus. Ability to lead and collaborate with cross-functional teams to set data strategy for a master domain(s) and drive prioritization across different projects and day-to-day operations Strong understanding of data governance frameworks and regulatory compliance standards and regulations (e.g., GDPR, HIPAA, GxP). Excellent problem-solving and analytical skills, with a focus on driving continuous improvement in data accuracy and quality Good-to-Have Skills: SAP S/4, SAP MDG, SAP TM Professional Certifications (please mention if the certification is preferred or mandatory for the role): Soft Skills: Excellent analytical and troubleshooting skills. Strong verbal and written communication skills. Ability to work effectively with global, virtual teams. High degree of initiative and self-motivation. Ability to manage multiple priorities successfully. Team-oriented, with a focus on achieving team goals. Strong presentation and public speaking skills. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.
Posted 1 week ago
7.0 - 8.0 years
30 - 35 Lacs
Hyderabad
Work from Office
Let s do this. Let s change the world. In this vital role you will take ownership of Customer Master data processes, ensuring the accuracy, consistency, and governance of critical data across the organization. This role will lead data validation, cleansing, and enrichment efforts, and collaborate with cross-functional teams to resolve complex data issues and drive process improvements. The Customer Master Team Lead will also oversee key performance metrics, ensure compliance with data governance standards, and lead data migration and integration initiatives. Roles & Responsibilities: Lead and manage day-to-day MDM operations, including data validation, cleansing, and enrichment processes Oversee data governance practices, ensuring compliance with internal standards and regulatory requirements Collaborate with cross-functional teams, including IT and business units, to resolve complex data issues and improve data workflows. Implement and drive continuous improvements in MDM processes to enhance data accuracy, quality, and operational efficiency. Lead data migration, integration projects, and system upgrades to ensure seamless data consistency across platforms. Monitor and report on key performance indicators related to master data quality and operational success. What we expect of you We are all different, yet we all use our unique contributions to serve patients. The [vital attribute] professional we seek is a [type of person] with these qualifications. Basic Qualifications: Bachelor s in a STEM discipline and 7-8 years of experience in enterprise applications like SAP, and Oracle, proven experience in Customer Master data management and data governance Proven experience preferably in healthcare or biotech supply chain Proficient in MS Office, visualization tools like Spotfire, Tableau, Power BI Strong analytical skills with the ability to collaborate cross-functionally and resolve data issues. Experience in leading and handling successful teams Preferred Qualifications: Must-Have Skills: Expertise in master data management processes and data governance Solid understanding of SAP ECC and proven experience in data implementation/integration projects Master data knowledge in the Customer Master domain, other domains such as Material and Production Master are a plus Ability to lead and collaborate with cross-functional teams to set data strategy for a master domain(s) and drive prioritization across different projects and day-to-day operations Strong understanding of data governance frameworks and regulatory compliance standards and regulations (e.g., GDPR, HIPAA, GxP). Excellent problem-solving and analytical skills, with a focus on driving continuous improvement in data accuracy and quality Good-to-Have Skills: SAP S/4, SAP MDG, SAP TM Professional Certifications (please mention if the certification is preferred or mandatory for the role): Soft Skills: Excellent analytical and troubleshooting skills. Strong verbal and written communication skills. Ability to work effectively with global, virtual teams. High degree of initiative and self-motivation. Ability to manage multiple priorities successfully. Team-oriented, with a focus on achieving team goals. Strong presentation and public speaking skills. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.
Posted 1 week ago
6.0 - 12.0 years
5 - 9 Lacs
Mumbai
Work from Office
Job Description Enriching Lives Winning as ONE ABC Company Info: Aditya Birla Capital Limited ("ABCL") is the holding company for the financial services businesses of the Aditya Birla Group. With subsidiaries/JVs that have a strong presence across Protecting, Investing and Financing solutions, ABCL is a financial solutions group that caters to the diverse needs of its customers across their life cycle. Powered by more than 38, 000 employees, the businesses of ABCL have a nationwide reach with over 1300 branches, more than 2, 00, 000 agents/channel partners and various bank partners. What makes an ideal ABC Citizen At ABC, we are constantly on the lookout for individuals who resonate with our 5 core values of Speed, Passion, Integrity, Seamlessness and commitment and live them every day, while also understanding our vision. We believe in building leaders who thrive on challenges, take the onus of creating and sustaining strong teams, and forms strong networks as a result of effective relationship-building. Role Details: Business Aditya Birla Capital Unit Aditya Birla Capital Limited Location Mumbai Role Team Lead Wholesale MIS Department Credit Eligibility Criteria CA Required Skills & Competencies Analytical thinking and attention to detail. Integrity and strong ethical standards. Effective communication and reporting. Process orientation and innovative mindset. Networking and stakeholder management. Flexibility for travel and on-ground investigations. Technical proficiency in MIS and fraud systems. Key Responsibilities: Budgeting & Managing P&L for Wholesale Lending Business Variance analysis Strategies to improve KPIs for Wholesale Lending business Presentations & Discussions with Business Heads Submission of data to External and Internal stakeholders (RBI, Auditors, Business) and addressing their queries.
Posted 1 week ago
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