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Team Leader (International Voice Process)-Customer support only

2 - 6 years

3 - 6 Lacs

Bengaluru

Posted:8 hours ago| Platform: Naukri logo

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Skills Required

Team Management Team Handling International voice Process Team Coaching Team Supervision Team Coordination Team Leading

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:Team Leader International Voice Process Job Overview: We are looking for a dynamic Team Leader or Subject Matter Expert (SME) with experience in international voice processes to manage a team of 20+ agents. The role requires strong people management skills, excellent communication, and a background in BPO voice operations. Key Responsibilities: Lead a team of 20+ agents in an international voice support environment. Monitor and manage daily performance metrics (AHT, Quality, CSAT, etc.). Coach, mentor, and motivate team members to achieve individual and team KPIs. Conduct regular one-on-ones, team huddles, and performance reviews. Handle escalations, client interactions, and process improvement initiatives. Ensure shift discipline, attendance adherence, and manage team rosters. Drive high customer satisfaction and maintain SLA adherence. Preferred candidate profile Minimum 4 years of experience as TL/SME in an international voice process. Excellent English communication and interpersonal skills. Strong leadership, problem-solving, and analytical abilities. Ability to manage large teams and high-pressure environments. Flexibility to work in rotational shifts and handle global time zones. Job Location: Bangalore. Interested persons can apply here or call prashanth hr @ 9360810536 Monday to friday between 10.00a.m. to 6p.m. only.

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