Posted:3 weeks ago|
Platform:
Work from Office
Full Time
Manage the overall performance of a team of customer service representatives.
Day-to-day team management in accordance with requirements and SLAs.
Provide high quality agent coaching to ensure proper understanding of products and services compliance in clients policies and delivery of the best customer service.
Provide exceptional people management, mentorship and career development to members of your team achieve low attrition levels and high employee engagement.
Making sure the operations is running as well as it possibly can with a smooth efficient & service that meets the expectations and needs of internal stakeholders and the client.
Leverage service quality growth and efficiency metric reports to identify areas of opportunity to enhance agent performance and drive achievement of stated goals.
Perform quality controls and monitor production KPIs, prepare reports and analyze data
Contact Person- Ramya V
Contact Number- 9600070261
Email- ramya@gojobs.biz
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