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IDP Education Ltd
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Team Leader

Team Leader

IDP Education Ltd

0 years

0 Lacs

pune maharashtra india

Posted:3 days ago| Platform:

Apply

Skills Required

test technology research audit strategies regulations reports service training checks leadership communication software

Work Mode

On-site

Job Type

Full Time

Job Description

About IDP

IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.Learn more at www.careers.idp.com

Key accountabilities

Communicates deadlines and goals to team members
Audit calls and provide constructive feedback to tele-callers
Develops strategies to company regulations and performance goals
Conducts team meetings to update members on best practices and continuing expectations
Generates and shares comprehensive and detailed reports about team performance, mission related objectives, and deadlines
Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints
Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks

Required Experience

Leadership Skills
Strong Oral and Written Communication
Employee Training Experience
Strong Relationship Building skills
Customer Service Skills, Knowledge of MS office
Technically sound to adopt latest software
Must be graduated

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Team Leader