team Leader - Customer Support

We are seeking a highly motivated and performance-driven Team Leader to guide, support and manage a team of customer service representatives. The ideal candidate will play a key role in delivering exceptional service standards, driving team performance and fostering a positive work environment

Eligibility Criteria:

Strong performance history as TL in BPO company.

Key Responsibilities:

• Team Supervision
• Performance Management
• Training & Development
• Reporting & Analysis
• Customer Experience
• Conflict Resolution
• Engagement & Motivation
• Process Adherence

Qualifications

• Proven experience in management and leadership roles within a customer service environment
• Strong supervisory skills with a focus on performance management
• Excellent communication skills in English
• Ability to analyze customer service metrics and implement improvements
• Multilingual capabilities are highly desirable
• Demonstrated ability to motivate and develop team members effectively

Job Types:

Full-time, Permanent

Experience:

Team Lead: 2 years (Required)

BPO Company: 2 years (Required)

Work Location: Work from office