Role Description This is a full-time on-site role for Professional English-Speaking Call Center Agents based in Ahmedabad. Call Center Agents will be responsible for handling inbound and outbound customer calls, addressing inquiries, resolving complaints, and ensuring customer satisfaction. Other key responsibilities include providing excellent customer support, utilizing computer systems effectively for call management, and maintaining professionalism in communication to enhance the customer experience. Qualifications Proficiency in Customer Service, Customer Support, and a strong focus on Customer Satisfaction Effective Interpersonal Skills, including clear communication, active listening, and problem-solving abilities Basic to advanced Computer Literacy, including familiarity with call center systems and office software Fluency in professional English is required; knowledge of additional languages is a plus Ability to work effectively in a fast-paced and dynamic environment Apply Now: Interested candidates may apply by sending email to JOBS.INDIA@IBTEVOLVE.COM
Role Description This is a full-time, on-site role located in Ahmedabad for a Call Center Supervisor & Team Leader. Responsibilities include leading and managing a team of call center agents to achieve performance targets, ensuring high levels of customer satisfaction, mentoring and coaching team members, monitoring call metrics, and implementing strategies to improve efficiency. The role also involves analyzing data, addressing escalated issues, and collaborating with other departments to enhance the overall customer experience. Qualifications Strong Supervisory and Team Management skills to lead and motivate a team effectively. Proven ability in ensuring Customer Satisfaction and addressing customer needs with professionalism. Excellent Analytical Skills for performance evaluation, reporting, and process optimization. Exceptional Communication skills to convey clear instructions and to manage internal and external stakeholders efficiently. Experience in a leadership role within a call center or customer service environment is preferred. Knowledge of call center technologies and tools is advantageous. Bachelor's degree in Business, Management, or a related field is preferred.
Role Overview: You will be responsible for leading and managing a team of call center agents in Ahmedabad to achieve performance targets and ensure high levels of customer satisfaction. Your role will involve mentoring and coaching team members, monitoring call metrics, and implementing strategies to improve efficiency. Additionally, you will analyze data, address escalated issues, and collaborate with other departments to enhance the overall customer experience. Key Responsibilities: - Lead and manage a team of call center agents - Achieve performance targets and ensure high customer satisfaction - Mentor and coach team members - Monitor call metrics and implement strategies to improve efficiency - Analyze data, address escalated issues, and collaborate with other departments Qualifications Required: - Strong Supervisory and Team Management skills - Proven ability in ensuring Customer Satisfaction and addressing customer needs - Excellent Analytical Skills for performance evaluation, reporting, and process optimization - Exceptional Communication skills for clear instructions and stakeholder management - Experience in a leadership role within a call center or customer service environment preferred - Knowledge of call center technologies and tools advantageous - Bachelor's degree in Business, Management, or a related field preferred,
Role Description: This is a full-time on-site role for Professional English-Speaking Call Center Agents based in Ahmedabad. Call Center Agents will be responsible for handling inbound and outbound customer calls, addressing inquiries, resolving complaints, and ensuring customer satisfaction. Other key responsibilities include providing excellent customer support, utilizing computer systems effectively for call management, and maintaining professionalism in communication to enhance the customer experience. Qualifications: Proficiency in Customer Service, Customer Support, and a strong focus on Customer Satisfaction Effective Interpersonal Skills, including clear communication, active listening, and problem-solving abilities Basic to advanced Computer Literacy, including familiarity with call center systems and office software Fluency in professional English is required; knowledge of additional languages is a plus Ability to work effectively in a fast-paced and dynamic environment Apply Now: Interested candidates may apply by sending email to JOBS.INDIA@IBTEVOLVE.COM