Call Center Supervisor & Team Leader

Role Overview: You will be responsible for leading and managing a team of call center agents in Ahmedabad to achieve performance targets and ensure high levels of customer satisfaction. Your role will involve mentoring and coaching team members, monitoring call metrics, and implementing strategies to improve efficiency. Additionally, you will analyze data, address escalated issues, and collaborate with other departments to enhance the overall customer experience. Key Responsibilities: - Lead and manage a team of call center agents - Achieve performance targets and ensure high customer satisfaction - Mentor and coach team members - Monitor call metrics and implement strategies to improve efficiency - Analyze data, address escalated issues, and collaborate with other departments Qualifications Required: - Strong Supervisory and Team Management skills - Proven ability in ensuring Customer Satisfaction and addressing customer needs - Excellent Analytical Skills for performance evaluation, reporting, and process optimization - Exceptional Communication skills for clear instructions and stakeholder management - Experience in a leadership role within a call center or customer service environment preferred - Knowledge of call center technologies and tools advantageous - Bachelor's degree in Business, Management, or a related field preferred,