Team Leader-CST-Paytm Money

2 - 5 years

2 - 5 Lacs

Posted:1 week ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Role & responsibilities

  • 6 Days working

  • Shift time

    : 8:30-5:30 pm
  • Location

    : Western Line

The Customer Service Team Leader develops and delivers the service levels required to provide the customer with the best experience possible, to stimulate customer retention and generate additional opportunities. The Team Leader leads the customer service team to consistently exceed the customers expectations and provides transparent communication and information.

Key Responsibilities

General and Task Management

  • Identify opportunities to enhance internal processes which promote best practice and lead to overall performance improvement and organizational efficiency.
  • Co-ordinate the activities of the Customer Service team; provide support and advice to team members.
  • Monitor performance and lead the team to achieve key performance indicators (KPIs) and provide an excellent service to customers.
  • Evaluate customer feedback and identify ways to maximize customer satisfaction.
  • Ensure that standard operating procedures are documented and maintained.
  • Produce written reports when required to do so.

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Paytm logo
Paytm

Fintech / Digital Payments

Noida

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