Team leader - Calling

Position: Team Leader – Calling (Telecalling Department)
Location: Women Pride Hospital & IVF – Rewari
Department: Telecalling / Patient Coordination
Reports to: Management

Contact Person & Number: 8287317740

Role Overview

We are seeking a motivated and experienced Team Leader (Calling) to manage our telecalling team. The role involves supervising telecallers, monitoring performance, ensuring lead conversions, maintaining patient relationship standards, and achieving daily/weekly/monthly targets for appointments and follow-ups.

Key Responsibilities

• Supervise, train, and motivate a team of telecallers to achieve performance targets.
• Allocate leads, monitor daily calling activity, and ensure timely follow-ups.
• Track appointment bookings, confirmations, and patient visits.
• Monitor team performance through CRM / call tracking system.
• Handle escalated patient queries and resolve concerns effectively.
• Prepare daily/weekly MIS reports on call volume, conversions, and productivity.
• Conduct regular quality checks on calls (listening to recordings, feedback sessions).
• Provide coaching and skill development for team members.
• Collaborate with marketing & operations teams to improve patient engagement strategies.
• Maintain discipline, attendance, and professional standards in the team.

Requirements

• Graduate / Post Graduate (any discipline).
• Minimum 2–3 years of experience in Telecalling / Telesales / Call Center operations.
• Prior experience as a Team Leader / Supervisor preferred (healthcare background will be an advantage).
• Strong communication skills (Hindi & English).
• Good knowledge of MS Excel, Google Sheets & CRM systems.
• Target-oriented with leadership and people-management skills.

What We Offer

• Competitive salary + incentive structure (based on team performance).
• Career growth in hospital & healthcare industry.
• Professional training and supportive work environment.
• Opportunity to contribute to patient care and hospital growth.

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹25,000.00 per month

Benefits:

• Flexible schedule
• Health insurance

Work Location: In person