Patient financial Counselor

Job Description

years Position Overview Women Pride PVT. LTD. (A leading Hospital Chain) is seeking an experienced and compassionate Patient Financial Counsellor to assist patients in understanding the financial aspects of their fertility treatments. The ideal candidate will work closely with patients, helping them navigate payment options, insurance coverage, and financial planning related to their IVF journey. This role requires excellent interpersonal skills, attention to detail, and the ability to manage sensitive conversations with empathy. Key Responsibilities Financial Counseling : Explain treatment costs, payment structures, and financing options to patients and their families. Assist patients in understanding the financial implications of different treatment plans. Provide cost estimates and detailed breakdowns for all fertility procedures and services. Insurance Coordination : Verify patients’ insurance eligibility and coverage for fertility treatments. Liaise with insurance providers to clarify benefits, pre-authorizations, and claims processes. Assist patients in completing insurance documentation and claims submission. Payment Management : Guide patients through payment plans and assist with installment options if applicable. Collect deposits and payments, ensuring accurate record-keeping and receipts. Address billing inquiries and resolve discrepancies promptly. Patient Support : Provide empathetic and non-judgmental financial advice to patients during a sensitive phase of their lives. Follow up with patients regarding payment schedules, insurance claims, and any financial concerns. Work collaboratively with the clinical team to ensure patients receive timely financial information. Administrative Tasks : Maintain accurate and confidential financial records in the clinic’s management system. Prepare monthly financial reports for management review. Stay updated on policies related to IVF financing, insurance, and reimbursement. Qualifications BAMS Doctor or minimum 2 years experience candidate required from the same background. Previous experience in financial counseling, medical billing, or healthcare finance (preferably in an IVF or fertility setting). Knowledge of medical billing codes, insurance procedures, and financial regulations. Proficiency in patient management and billing software. Strong numerical and analytical skills. Key Competencies Exceptional communication and interpersonal skills. Empathy and the ability to handle sensitive conversations with patients. Attention to detail and a high degree of accuracy in financial documentation. Strong problem-solving skills and ability to explain complex financial concepts in simple terms. Discretion and confidentiality when handling patient information. Work Hours Full-time position. Monday-Saturday, 9:00 AM - 6:00 PM. Compensation Competitive salary and additional benefits as per company policy. If you are passionate about contributing to the success of fertility treatments and enhancing patient care, we encourage you to apply. Please send your resume to womenprideivfrewari@gmail.com or contact us at 8287317740. Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹25,000.00 per month Benefits: Health insurance Paid sick time Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Work Location: In person