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Posted:2 months ago| Platform: Naukri logo

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Job Description

Managing team performance. Handling escalated customer complaints. Implementing strategies to improve customer satisfaction. Supervising and managing a team of agents. Monitoring individual and team performance metrics such as quality scores, average handle time, customer satisfaction ratings, and sales targets Preferred candidate profile Atlease 2 years of experience as a team lead is a must Perks and benefits

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