Posted:2 months ago|
Platform:
Work from Office
Full Time
Managing team performance. Handling escalated customer complaints. Implementing strategies to improve customer satisfaction. Supervising and managing a team of agents. Monitoring individual and team performance metrics such as quality scores, average handle time, customer satisfaction ratings, and sales targets Preferred candidate profile Atlease 2 years of experience as a team lead is a must Perks and benefits
Athena Consultants
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