Job Summary: The HR Specialist will be responsible for supporting the day-to-day HR functions including recruitment, onboarding, employee relations, attendance and payroll management, statutory compliance, and performance management in line with the company's policies and applicable labor laws. This role is crucial in ensuring smooth HR operations and fostering a healthy workplace culture within the food industry setting. Key Responsibilities: 1. Recruitment & Onboarding Manage end-to-end recruitment process for operational, production, and support roles. Coordinate with department heads to understand manpower requirements. Schedule and conduct interviews, reference checks, and background verifications. Organize onboarding programs for new hires including documentation, induction, and orientation. 2. Attendance, Payroll & HR Operations Monitor attendance and leave records of staff through HRMS or manual registers. Coordinate with the payroll team to ensure accurate and timely salary processing. Maintain employee records including contracts, ID proofs, and statutory documents. 3. Statutory Compliance Ensure timely remittance and filing of PF, ESI, gratuity, and other labor law-related compliances. Maintain liaison with labor consultants and government departments when required. Handle labor inspections and audits. 4. Employee Engagement & Relations Assist in implementing employee welfare activities, team-building events, and recognition programs. Address employee grievances and escalate issues when necessary. Promote open communication and a positive work environment. 5. Performance Management Assist in the implementation and monitoring of KRAs/KPIs. Support the performance appraisal process (half-yearly/yearly). Provide reports and insights on employee performance and development needs. 6. Training & Development Identify skill gaps and coordinate internal/external training programs. Maintain training records and feedback reports. Key Requirements: Education: Bachelors/Masters degree in Human Resources, Business Administration, or related field. Experience: 2–4 years in an HR generalist role, preferably in the food/FMCG/manufacturing sector. Skills: Good knowledge of labor laws applicable in Kerala. Hands-on experience with HR software (Zoho, GreytHR, or equivalent). Strong interpersonal and communication skills (English, Malayalam and Hindi). Ability to multitask, maintain confidentiality, and solve problems effectively. Preferred Qualities: Prior experience in a food processing or manufacturing unit. Familiarity with ISO, HACCP, or food safety-related HR documentation. Knowledge of local labor market and recruitment sources
We are looking for enthusiastic and customer-focused Retail Sales Staff to join our team at Cutie Pie Cake Shop . Whether you're a fresher or have some retail experience, if you have a positive attitude and a passion for customer service, we welcome you to apply! Key Responsibilities: Greet and assist customers in a friendly and professional manner Provide information about products and take customer orders Operate the billing system and manage cash/card payments Maintain product displays and ensure cleanliness of the store Assist in stocking and inventory checks Support team members and follow store procedures Ensure excellent customer experience at all times Requirements: Fresher or experienced candidates welcome Good communication and interpersonal skills Basic knowledge of handling billing (training will be provided) Customer-friendly and positive attitude Willingness to work flexible shifts, weekends, and holidays Team player with a strong work ethic Job Types: Full-time, Permanent Pay: ₹11,000.00 - ₹11,500.00 per month Benefits: Paid sick time Paid time off Provident Fund Compensation Package: Commission pay Yearly bonus Schedule: Day shift Evening shift Morning shift Night shift Weekend availability Work Location: In person Speak with the employer +91 8891115204
We are looking for enthusiastic and customer-focused Retail Sales Staff to join our team at Cutie Pie Cake Shop . Whether you're a fresher or have some retail experience, if you have a positive attitude and a passion for customer service, we welcome you to apply! Key Responsibilities: Greet and assist customers in a friendly and professional manner Provide information about products and take customer orders Operate the billing system and manage cash/card payments Maintain product displays and ensure cleanliness of the store Assist in stocking and inventory checks Support team members and follow store procedures Ensure excellent customer experience at all times Requirements: Fresher or experienced candidates welcome Good communication and interpersonal skills Basic knowledge of handling billing (training will be provided) Customer-friendly and positive attitude Willingness to work flexible shifts, weekends, and holidays Team player with a strong work ethic Job Types: Full-time, Permanent Pay: ₹11,000.00 - ₹11,500.00 per month Benefits: Paid sick time Paid time off Provident Fund Compensation Package: Commission pay Yearly bonus Schedule: Day shift Evening shift Morning shift Night shift Weekend availability Work Location: In person Speak with the employer +91 8891115204
Cutie Pie Cake Shop is seeking a dynamic and responsible Team Leader to join our retail team. The ideal candidate should have previous experience in retail sales and the ability to lead a small team effectively. Key Responsibilities: Supervise daily operations of the store to ensure smooth functioning Lead and motivate the sales team to achieve daily and monthly sales targets Ensure excellent customer service and handle customer queries/complaints professionally Manage stock levels and ensure the display is always attractive and well-maintained Coordinate with production and delivery teams for order accuracy and timely execution Prepare daily sales reports and assist with billing and POS operations Maintain cleanliness and hygiene standards at the store Follow store policies and ensure compliance with safety regulations Requirements: Minimum 1 year of experience in a recognized retail sales brand Strong leadership and communication skills Customer-oriented mindset with a focus on quality service Willing to work flexible shifts, including weekends and holidays Basic knowledge of using POS and handling billing systems If you're passionate about retail and enjoy working in a fast-paced, customer-centric environment, we'd love to hear from you! Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹16,500.00 per month Benefits: Paid sick time Paid time off Provident Fund Schedule: Day shift Evening shift Morning shift Night shift Rotational shift Weekend availability Supplemental Pay: Commission pay Overtime pay Yearly bonus Shift availability: Day Shift (Required) Night Shift (Required) Overnight Shift (Required) Work Location: In person Application Deadline: 15/06/2025 Expected Start Date: 11/06/2025
We are looking for enthusiastic and customer-focused Retail Sales Staff to join our team at Cutie Pie Cake Shop. Whether you're a fresher or have some retail experience, if you have a positive attitude and a passion for customer service, we welcome you to apply! Key Responsibilities: Greet and assist customers in a friendly and professional manner Provide information about products and take customer orders Operate the billing system and manage cash/card payments Maintain product displays and ensure cleanliness of the store Assist in stocking and inventory checks Support team members and follow store procedures Ensure excellent customer experience at all times Requirements: Fresher or experienced candidates welcome Good communication and interpersonal skills Basic knowledge of handling billing (training will be provided) Customer-friendly and positive attitude Willingness to work flexible shifts, weekends, and holidays Team player with a strong work ethic Job Types: Full-time, Permanent Pay: ₹10,285.39 - ₹11,500.00 per month Benefits: Paid sick time Paid time off Provident Fund Compensation Package: Commission pay Yearly bonus Schedule: Day shift Evening shift Morning shift Night shift Weekend availability Work Location: In person Speak with the employer +91 8891115204
We are looking for enthusiastic and customer-focused Retail Sales Staff to join our team at Cutie Pie Cake Shop. Whether you're a fresher or have some retail experience, if you have a positive attitude and a passion for customer service, we welcome you to apply! Key Responsibilities: Greet and assist customers in a friendly and professional manner Provide information about products and take customer orders Operate the billing system and manage cash/card payments Maintain product displays and ensure cleanliness of the store Assist in stocking and inventory checks Support team members and follow store procedures Ensure excellent customer experience at all times Requirements: Fresher or experienced candidates welcome Good communication and interpersonal skills Basic knowledge of handling billing (training will be provided) Customer-friendly and positive attitude Willingness to work flexible shifts, weekends, and holidays Team player with a strong work ethic Job Types: Full-time, Permanent Pay: ₹10,285.39 - ₹11,500.00 per month Benefits: Paid sick time Paid time off Provident Fund Compensation Package: Commission pay Yearly bonus Schedule: Day shift Evening shift Morning shift Night shift Weekend availability Work Location: In person Speak with the employer +91 8891115204
We are looking for enthusiastic and customer-focused Retail Sales Staff to join our team at Cutie Pie Cake Shop . Whether you're a fresher or have some retail experience, if you have a positive attitude and a passion for customer service, we welcome you to apply! Key Responsibilities: Greet and assist customers in a friendly and professional manner Provide information about products and take customer orders Operate the billing system and manage cash/card payments Maintain product displays and ensure cleanliness of the store Assist in stocking and inventory checks Support team members and follow store procedures Ensure excellent customer experience at all times Requirements: Fresher or experienced candidates welcome Good communication and interpersonal skills Basic knowledge of handling billing (training will be provided) Customer-friendly and positive attitude Willingness to work flexible shifts, weekends, and holidays Team player with a strong work ethic Job Types: Full-time, Permanent Pay: ₹10,719.64 - ₹11,500.00 per month Benefits: Paid sick time Paid time off Provident Fund Compensation Package: Commission pay Yearly bonus Schedule: Day shift Evening shift Morning shift Night shift Weekend availability Work Location: In person
We are looking for enthusiastic and customer-focused Retail Sales Staff to join our team at Cutie Pie Cake Shop . Whether you're a fresher or have some retail experience, if you have a positive attitude and a passion for customer service, we welcome you to apply! Key Responsibilities: Greet and assist customers in a friendly and professional manner Provide information about products and take customer orders Operate the billing system and manage cash/card payments Maintain product displays and ensure cleanliness of the store Assist in stocking and inventory checks Support team members and follow store procedures Ensure excellent customer experience at all times Requirements: Fresher or experienced candidates welcome Good communication and interpersonal skills Basic knowledge of handling billing (training will be provided) Customer-friendly and positive attitude Willingness to work flexible shifts, weekends, and holidays Team player with a strong work ethic Job Types: Full-time, Permanent Pay: ₹10,719.64 - ₹11,500.00 per month Benefits: Paid sick time Paid time off Provident Fund Compensation Package: Commission pay Yearly bonus Schedule: Day shift Evening shift Morning shift Night shift Weekend availability Work Location: In person
We are looking for enthusiastic and customer-focused Retail Sales Staff to join our team at Cutie Pie Cake Shop. Whether you're a fresher or have some retail experience, if you have a positive attitude and a passion for customer service, we welcome you to apply! Key Responsibilities: Greet and assist customers in a friendly and professional manner Provide information about products and take customer orders. Operate the billing system and manage cash/card payments. Maintain product displays and ensure cleanliness of the store. Assist in stocking and inventory checks. Support team members and follow store procedures. Ensure excellent customer experience at all times. Requirements: Fresher or experienced candidates welcome. Good communication and interpersonal skills. Basic knowledge of handling billing (training will be provided) Customer-friendly and positive attitude Willingness to work flexible shifts, weekends, and holidays Team player with a strong work ethic Job Types: Full-time, Permanent Pay: ₹12,500 - ₹14000.00 per month Benefits: Paid sick time Paid time off Provident Fund Compensation Package: Commission pay Yearly bonus Schedule: Day shift Evening shift Morning shift Night shift Weekend availability Work Location: In person Job Types: Full-time, Fresher Pay: ₹12,087.43 - ₹14,000.00 per month Benefits: Paid sick time Provident Fund Compensation Package: Performance bonus Yearly bonus Schedule: Day shift Evening shift Morning shift Night shift Weekend availability Work Location: In person Speak with the employer +91 8891115204
Cutie Pie Cake Shop is seeking a dynamic and responsible Team Leader to join our retail team. The ideal candidate should have previous experience in retail sales and the ability to lead a small team effectively. Key Responsibilities: Supervise daily operations of the store to ensure smooth functioning Lead and motivate the sales team to achieve daily and monthly sales targets Ensure excellent customer service and handle customer queries/complaints professionally Manage stock levels and ensure the display is always attractive and well-maintained Coordinate with production and delivery teams for order accuracy and timely execution Prepare daily sales reports and assist with billing and POS operations Maintain cleanliness and hygiene standards at the store Follow store policies and ensure compliance with safety regulations Requirements: Minimum 1 year of experience in a recognized retail sales brand Strong leadership and communication skills Customer-oriented mindset with a focus on quality service Willing to work flexible shifts, including weekends and holidays Basic knowledge of using POS and handling billing Job Types: Full-time, Fresher Pay: ₹15,000.00 - ₹16,500.00 per month Benefits: Paid sick time Provident Fund Schedule: Day shift Evening shift Morning shift Night shift Rotational shift Weekend availability Supplemental Pay: Commission pay Yearly bonus Work Location: In person
We are looking for enthusiastic and customer-focused Retail Sales Staff to join our team at Cutie Pie Cake Shop. Whether you're a fresher or have some retail experience, if you have a positive attitude and a passion for customer service, we welcome you to apply! Key Responsibilities: Greet and assist customers in a friendly and professional manner Provide information about products and take customer orders. Operate the billing system and manage cash/card payments. Maintain product displays and ensure cleanliness of the store. Assist in stocking and inventory checks. Support team members and follow store procedures. Ensure excellent customer experience at all times. Requirements: Fresher or experienced candidates welcome. Good communication and interpersonal skills. Basic knowledge of handling billing (training will be provided) Customer-friendly and positive attitude Willingness to work flexible shifts, weekends, and holidays Team player with a strong work ethic Job Types: Full-time, Permanent Pay: ₹12,500 - ₹14000.00 per month Benefits: Paid sick time Paid time off Provident Fund Compensation Package: Commission pay Yearly bonus Schedule: Day shift Evening shift Morning shift Night shift Weekend availability Work Location: In person Job Types: Full-time, Fresher Pay: ₹12,087.43 - ₹14,000.00 per month Benefits: Paid sick time Provident Fund Compensation Package: Performance bonus Yearly bonus Schedule: Day shift Evening shift Morning shift Night shift Weekend availability Work Location: In person Speak with the employer +91 8891115204
We are looking for enthusiastic and customer-focused Retail Sales Staff to join our team at Cutie Pie Cake Shop. Whether you're a fresher or have some retail experience, if you have a positive attitude and a passion for customer service, we welcome you to apply! Key Responsibilities: Greet and assist customers in a friendly and professional manner Provide information about products and take customer orders Operate the billing system and manage cash/card payments Maintain product displays and ensure cleanliness of the store Assist in stocking and inventory checks Support team members and follow store procedures Ensure excellent customer experience at all times Requirements: Fresher or experienced candidates welcome Good communication and interpersonal skills Basic knowledge of handling billing (training will be provided) Customer-friendly and positive attitude Willingness to work flexible shifts, weekends, and holidays Team player with a strong work ethic Job Types: Full-time, Permanent Pay: ₹12500- ₹14000 per month Benefits: Paid sick time Paid time off Provident Fund Compensation Package: Commission pay Yearly bonus Schedule: Day shift Evening shift Morning shift Night shift Weekend availability Work Location: In person Job Types: Full-time, Fresher Pay: ₹12,500.00 - ₹14,000.00 per month Benefits: Paid sick time Provident Fund Schedule: Day shift Evening shift Morning shift Night shift Weekend availability Supplemental Pay: Commission pay Yearly bonus Language: English (Preferred) Work Location: In person Expected Start Date: 07/07/2025
We are looking for enthusiastic and customer-focused Retail Sales Staff to join our team at Cutie Pie Cake Shop. Whether you're a fresher or have some retail experience, if you have a positive attitude and a passion for customer service, we welcome you to apply! Key Responsibilities: Greet and assist customers in a friendly and professional manner Provide information about products and take customer orders Operate the billing system and manage cash/card payments Maintain product displays and ensure cleanliness of the store Assist in stocking and inventory checks Support team members and follow store procedures Ensure excellent customer experience at all times Requirements: Fresher or experienced candidates welcome Good communication and interpersonal skills Basic knowledge of handling billing (training will be provided) Customer-friendly and positive attitude Willingness to work flexible shifts, weekends, and holidays Team player with a strong work ethic Job Types: Full-time, Permanent Pay: ₹12500- ₹14000 per month Benefits: Paid sick time Paid time off Provident Fund Compensation Package: Commission pay Yearly bonus Schedule: Day shift Evening shift Morning shift Night shift Weekend availability Work Location: In person Job Types: Full-time, Fresher Pay: ₹12,500.00 - ₹14,000.00 per month Benefits: Paid sick time Provident Fund Schedule: Day shift Evening shift Morning shift Night shift Weekend availability Supplemental Pay: Commission pay Yearly bonus Language: English (Preferred) Work Location: In person Expected Start Date: 07/07/2025
You will be joining Cutie Pie Cake Shop as a Retail Sales Staff member, where your primary focus will be on providing exceptional customer service. Regardless of whether you are new to the retail industry or already have some experience, your positive attitude and dedication to customer satisfaction are what we value the most. Your responsibilities will include greeting and assisting customers in a courteous and professional manner, offering product information, processing customer orders, maintaining product displays, ensuring store cleanliness, assisting with stocking and inventory checks, supporting team members, and adhering to store procedures to guarantee a superior customer experience consistently. We welcome both fresher and experienced candidates who possess excellent communication and interpersonal skills, a willingness to learn basic billing procedures (training will be provided), a customer-friendly demeanor, a positive outlook, and the flexibility to work varied shifts including weekends and holidays. We value team players with a strong work ethic who are committed to delivering outstanding service. This is a full-time, permanent position with benefits such as paid sick time, paid time off, and provident fund contributions. Additionally, you will be eligible for a yearly bonus. The work schedule includes day shifts, evening shifts, morning shifts, night shifts, and weekend availability. You will be required to work in person at our location. If you are passionate about customer service and enjoy working in a dynamic team environment, we encourage you to submit your application and be a part of our dedicated team at Cutie Pie Cake Shop.,
We are looking for enthusiastic and customer-friendly individuals to join our cake shop team. As a Team Member, you will play a key role in customer service, shop operations, and also support in promoting our products through simple marketing activities. Key Responsibilities: Greet and assist customers with a warm and friendly attitude. Take customer orders accurately (in-store / phone / online). Provide product knowledge and recommendations when required. Assist in packing cakes, pastries, and other products neatly. Maintain cleanliness and hygiene standards in the shop. Manage billing and handle cash/card transactions responsibly. Support cake display arrangements and shop presentation. Assist with stock handling, labeling, and storage. Work closely with the team to ensure smooth daily operations. Contribute to marketing activities : Share product photos/videos for social media promotions. Assist in executing local marketing ideas (flyers, posters, in-shop offers). Support seasonal campaigns and new product launches. Job Types: Full-time, Permanent Pay: ₹10,043.78 - ₹12,500.00 per month Benefits: Paid sick time Provident Fund
We are looking for enthusiastic and customer-friendly individuals to join our cake shop team. As a Team Member, you will play a key role in customer service, shop operations, and also support in promoting our products through simple marketing activities. Key Responsibilities: Greet and assist customers with a warm and friendly attitude. Take customer orders accurately (in-store / phone / online). Provide product knowledge and recommendations when required. Assist in packing cakes, pastries, and other products neatly. Maintain cleanliness and hygiene standards in the shop. Manage billing and handle cash/card transactions responsibly. Support cake display arrangements and shop presentation. Assist with stock handling, labeling, and storage. Work closely with the team to ensure smooth daily operations. Contribute to marketing activities : Share product photos/videos for social media promotions. Assist in executing local marketing ideas (flyers, posters, in-shop offers). Support seasonal campaigns and new product launches. Job Types: Full-time, Permanent Pay: ₹10,043.78 - ₹12,500.00 per month Benefits: Paid sick time Provident Fund
Customer Interaction & Support Answer customer calls, messages, emails, and chat inquiries regarding products, orders, and services. Provide detailed product information (cake flavors, customization options, pricing, delivery timelines). Assist customers in placing orders and guide them through payment and delivery options. Order Management Coordinate with the production team for customized cakes, designer cakes, and bulk orders. Ensure all customer orders are accurately recorded and processed on time. Track and update customers on order status (confirmation, preparation, dispatch, delivery). Complaint Handling & Service Recovery Address customer complaints regarding product quality, delivery delays, or damages. Provide timely solutions and follow-up until customer satisfaction is achieved. Escalate unresolved issues to higher management when necessary. Customer Relationship Management Build and maintain positive relationships with repeat and high-value customers. Collect customer feedback and share insights with management to improve services. Promote seasonal cakes, offers, and loyalty programs to increase sales. Internal Coordination Work closely with the delivery team to ensure on-time and safe cake delivery. Liaise with the design/production team to confirm customization details. Maintain proper communication between departments for smooth order execution. Job Types: Full-time, Permanent, Fresher Pay: ₹12,000.00 - ₹14,000.00 per month Benefits: Paid sick time Provident Fund Expected Start Date: 15/09/2025
Key Responsibilities: Team Management & Supervision Lead, motivate, and guide the retail staff to deliver excellent customer service. Prepare staff duty rosters and ensure proper shift coverage. Conduct daily briefings and assign responsibilities. Train new team members on products, sales techniques, and customer handling. Sales & Customer Service Ensure customers receive prompt, polite, and professional service. Promote cakes, pastries, and seasonal offers to maximize sales. Handle escalated customer queries or complaints at the store level. Achieve daily/weekly/monthly sales targets set by management. Store Operations & Standards Oversee product display, stock rotation (FIFO), and proper labeling. Ensure cleanliness and hygiene standards are maintained in FOH & BOH. Monitor wastage and report daily sales & stock status to management. Coordinate with the production/delivery team for timely product replenishment. Reporting & Coordination Prepare daily/weekly reports on sales, staff performance, and inventory. Communicate store updates, challenges, and customer feedback to the Area Manager. Support in conducting audits and ensuring compliance with company policies. Job Types: Full-time, Permanent Pay: ₹14,500.00 - ₹16,500.00 per month Benefits: Paid sick time Provident Fund
Customer Interaction & Support Answer customer calls, messages, emails, and chat inquiries regarding products, orders, and services. Provide detailed product information (cake flavors, customization options, pricing, delivery timelines). Assist customers in placing orders and guide them through payment and delivery options. Order Management Coordinate with the production team for customized cakes, designer cakes, and bulk orders. Ensure all customer orders are accurately recorded and processed on time. Track and update customers on order status (confirmation, preparation, dispatch, delivery). Complaint Handling & Service Recovery Address customer complaints regarding product quality, delivery delays, or damages. Provide timely solutions and follow-up until customer satisfaction is achieved. Escalate unresolved issues to higher management when necessary. Customer Relationship Management Build and maintain positive relationships with repeat and high-value customers. Collect customer feedback and share insights with management to improve services. Promote seasonal cakes, offers, and loyalty programs to increase sales. Internal Coordination Work closely with the delivery team to ensure on-time and safe cake delivery. Liaise with the design/production team to confirm customization details. Maintain proper communication between departments for smooth order execution. Job Types: Full-time, Permanent, Fresher Pay: ₹12,000.00 - ₹14,000.00 per month Benefits: Paid sick time Provident Fund Expected Start Date: 15/09/2025