Team Leader - After Sales Service (Water Purifier)

Company Description

Founded by an IIT Delhi alumnus, Peore is dedicated to providing access to high-quality drinking water for everyone. We understand that water quality varies for each household, so we offer tailored purification systems to meet diverse needs. By generating awareness, maintaining a strong on-ground presence, and innovating with technologies like Nanofiltration and Tru-UV, Peore aims to deliver effective water purification solutions to its consumers.

Role Description

As a Team Leader - After Sales Service, you will take ownership of Peore’s national after-sales service operations. You’ll manage a growing network of service partners, ensure smooth handling of customer issues, drive timely ticket resolution, and uphold service quality metrics. This is a high-impact role for someone who thrives in a fast-paced environment, has strong leadership skills, and believes in delivering exceptional customer service.

Key Responsibilities:

• Build & Scale Service Network:

  Expand and manage Peore’s service partner network across India to ensure seamless installation, maintenance, and support.

• Vendor Management:

  Onboard and nurture service partners; conduct regular check-ins to drive performance and business growth.

• End-to-End Ownership:

  Oversee the entire lifecycle of service requests—from ticket creation to resolution—ensuring high-quality customer experience.

• Performance Monitoring:

  Maintain key service metrics such as - NPS Score of 90%+ and 90th percentile ticket closure TAT under 48 hours

• Team Supervision:

  Manage the internal service team, providing guidance, training, and day-to-day support to drive excellence.

• Cross-Functional Collaboration:

  Work with tech, product, and operations teams to automate workflows, improve SLA compliance, and enhance service efficiency.

• Customer Delight:

  Ensure every service touchpoint strengthens trust and drives repeat usage or referrals.

Desired Skills & Experience:

• 2+ years of experience in after-sales service or operations, preferably in water purifiers or consumer durables or appliances.
• Proven leadership experience managing service teams or service centers.
• Basic technical understanding of water purifiers and filtration systems is preferred.
• Strong customer-first mindset and ability to remain calm in high-pressure scenarios.
• Proficiency in both

  Hindi and English

  is mandatory.
• Knowledge of

  Telugu or Tamil

  is a plus.
• Excellent communication, vendor management, and problem-solving skills.
• Educational background:

  BE / B.Tech / Diploma / Graduate

  in any discipline.

Why Join Us?

• Shape the future of India’s water purification ecosystem.
• Work alongside a passionate and mission-driven team.
• Lead impactful operations that directly improve customer lives.
• Be part of a high-growth, product-first company with a deep focus on service excellence.