Team Lead/Associate - Retail Banking Operations - GO/JC/194/2025

Job Description

Job Description Processing transactions such as deposits, withdrawals, and transfers Cross-selling financial products to meet customer needs Ensuring compliance with banking regulations and policies Monitoring sales and business development activities. Maintaining accurate records of customer interactions and transactions. Identifies and addresses exceptions and may resolve escalated items. Ability to manage decisions and attend meetings to work alongside offshore and onshore teams. Excellent time management and communication skills. Knowledge of Word and Excel skills. Assist with training and inquiries for daily duties. Ability to communicate and get along with team. A strong understanding to prioritize duties with the ability to multi-task. Ability to work well with service partners. Ability to train workers on new duties. Group performs multiple back-office duties for multiple service partners, i.e. working email boxes, creating service cases, entering data, indexing/linking documents to accounts, quality control, and other items. Demonstrated leadership skills needed Skills Required Experience with US banking (English) RoleTeam Lead/Associate - Retail Banking Operations Industry TypeITES/BPO/KPO Functional AreaITES/BPO/Customer Service Required Education Bachelor Degree Employment TypeFull Time, Permanent Key Skills RETAIL BANKING OPERATIONS Other Information Job CodeGO/JC/194/2025 Recruiter NamePrernaraj Show more Show less