On-site
Full Time
We're Hiring | Team Leader – Operations
Join the global leader in digital business services and take the next step in your career!
Role: Team Leader – Operations
Process: Non-Voice (Chat & Email)
Experience Required: Minimum 1 year as a Team Leader in BPO (Chat/Email process preferred)
Key Responsibilities:
Drive team performance through coaching & development
Ensure SLAs, quality, and customer satisfaction targets are met
Monitor and analyze performance metrics
Handle escalations effectively and professionally
Promote a positive and engaging team environment
What We’re Looking For:
Strong communication & interpersonal skills
Ability to lead, inspire, and manage teams
Proficiency in reporting and performance analysis
Willingness to work in rotational shifts
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