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Three Across
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Team Lead

Team Lead

Three Across

1 years

0 Lacs

mumbai maharashtra india

Posted:3 days ago| Platform:

Apply

Skills Required

service drive support coaching training compliance engagement communication management

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview

Team Leader – International BPO

Key Responsibilities

Manage, guide, and motivate a team of Customer Support Executives handling
international processes
.
Monitor team performance against KPIs such as
AHT, CSAT, Quality, Attendance, and Productivity
.
Conduct regular
team huddles, performance reviews, and coaching sessions
.
Handle
escalations
and ensure timely resolution of customer issues.
Coordinate with
Quality, Training, and Operations
teams to improve overall performance.
Prepare and maintain
daily/weekly reports
and MIS.
Ensure compliance with
process guidelines, client requirements, and company policies
.
Drive team engagement and maintain a positive work environment.

Eligibility / Requirements

Minimum
1 year of Team Leader experience
in an
International BPO
(designation must be on paper).
Mandatory experience in
Voice or Blended LOB
.
Comfortable working in
24x7 rotational shifts
.
Excellent communication skills
(verbal & written).
Strong people management and problem-solving skills.
Ability to join
within 7 days
(Immediate joiner preferred).

Compensation

CTC up to ₹7 LPA
, or
15%–20% hike
on current CTC (whichever is lower).

Work Location

Airoli Mumbai

Shift

24x7 Rotational Shifts

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