Team Lead

Job Title: Team Lead Operations – DD Kendra

Location: Bhageshwar Dham, Chhatarpur M.P.

Employment Type: Full-Time

About Us:

We are a pioneering organization bringing spirituality and technology together by offering Virtual Darshan through AR/VR technology. Our mission is to make divine experiences accessible to devotees worldwide by onboarding temples and trust members to our innovative platform.

Job Overview:

Join us in bringing the power of Virtual Reality to our centers. We're looking for enthusiastic individuals to handle VR devices, explain product details, guide customers through immersive experiences, and collect meaningful feedback.

Key Responsibilities:

· Supervise, guide, and motivate a team of VR Experience Executives.

· Manage team scheduling, task assignment, and daily operational readiness.

· Handle interpersonal issues and internal grievances, fostering a positive and collaborative team culture.

· Act as the first escalation point for customer complaints and team concerns.

· Support and coach the team to handle high-pressure situations with professionalism and efficiency.

· Train new team members and facilitate continuous development of the existing team.

· Provide regular updates to management on team performance, customer feedback, and operational challenges.

Requirements:

· Tech-friendly and comfortable using VR equipment (training will be provided).

· Prior experience in team handling, people management, and conflict resolution is highly desirable.

· Strong communication skills with a polite, well-groomed, and professional appearance.

· Customer-focused mindset with a proactive and solution-oriented approach.

· Ability to stay calm, courteous, and focused in a fast-paced environment.

· Basic computer knowledge for maintaining records, scheduling, and reporting.

· Flexibility to work during weekends, holidays, and shifts as needed.

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹20,000.00 per month

Benefits:

• Health insurance
• Provident Fund