Team Lead /Sr Team Lead - US Healthcare -Mumbai

1 - 5 years

6 - 7 Lacs

Posted:4 weeks ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Location:

Education:

Shifts:

Experience mandate

Role Overview:

We are looking for an experienced Team Lead with strong expertise in the US Healthcare Payer Side. The ideal candidate should have hands-on experience in Claim Adjudication, RCM, Denials, and Claim Processing, along with proven team-handling capabilities and strong analytical skills.

Key Responsibilities:

  • Lead, manage, and mentor a team working on US Healthcare Payer processes.
  • Oversee day-to-day operations including Claim Adjudication, Denials Management, RCM, and Claim Processing.
  • Ensure delivery as per defined SLA, TAT, and quality benchmarks.

Monitor and control team KRA & KPI such as:

  • Attrition
  • Shrinkage
  • CSAT
  • Productivity
  • SLA adherence
  • Conduct regular performance reviews, feedback sessions, and coaching for team members.
  • Ensure process accuracy and compliance with client guidelines.
  • Handle escalations and coordinate with internal stakeholders and clients when required.
  • Prepare daily/weekly/monthly reports and dashboards for leadership review.
  • Drive continuous improvement initiatives to enhance team efficiency and performance.
  • Maintain high team morale and ensure a positive work environment.

Technical Competencies

  • Strong understanding of US Healthcare Payer Side processes.
  • Hands-on experience in:
  • Claim Adjudication
  • Denial Management
  • RCM

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Hexaware Technologies

IT Services and IT Consulting

Navi Mumbai Maharashtra

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