Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.
Our vision:
A world where everyone is free to focus on their most purposeful work, together.
About the Role:
Please note that this job role has shift times from 4pm - 2am IST.
Your Impact:
- Lead, mentor, and develop a team of Professional Services Consultants and Technical Consultants, providing guidance on deployments, best practices, and professional growth.
- Drive end-to-end customer engagements, including Discovery, Design, Configuration, Rollout, and Adoption Monitoring both individually and through your team.
- Oversee the successful completion of customer engagements while ensuring critical success metrics such as project profitability, solution feasibility, timelines, and customer satisfaction are met.
- Collaborate with Sales to scope complex engagements and present the value of Wrike s Professional Services to prospective clients.
- Advocate for customers by gathering feedback and assisting in the prioritization of product features and identifying short-term solutions to challenges.
- Ensure smooth handoffs between teams by working closely with Sales, Support, and Product teams.
- Track and maintain accurate client records and milestones using Wrike, Salesforce, and other systems.
- Contribute to process improvements, helping scale best practices across the Professional Services team to enhance efficiency and quality.
Your Qualifications:
- Proven Leadership & Hands-on Expertise: A track record of successfully guiding teams (4+ people) in a consulting environment while remaining hands-on in project delivery.
- Consulting & Project Management Prowess: 8+ years in project management, consulting, or customer-facing roles. Formal certifications (PMP, Agile/Scrum, Lean Six Sigma, etc.) are a plus.
- Deep Industry Knowledge: Expertise in relevant areas like Professional Services Automation (PSA), Customer Success, or PMO/EPMO.
- Integration & API Familiarity: Experience working with integrations, APIs, and technical solutioning to help customers leverage Wrike within their broader tech ecosystem.
- A Coachs Mindset: You enjoy mentoring, nurturing junior team members, and fostering a culture of continuous growth.
- Exceptional Communication & Influence: The ability to engage executive stakeholders, manage complex client relationships, and present with confidence and credibility.
- A Problem-Solving & Analytical Approach: You re curious, data-informed, and driven to find the best solutions for customers.
- A Customer-Centric & Agile Style: You re empathetic, adaptable, and thrive in fast-paced, dynamic environments.
- Superb Organizational Skills: The ability to balance multiple priorities for yourself and your team while maintaining a high bar for accountability and success.
Standout Qualities:
- Exceptional Communication & Influence
- The ability to engage executive stakeholders, manage complex client relationships, and present with confidence and credibility
Team Dynamics:
- Collaboration: You ll work closely with cross-functional teams and senior leadership.
- Growth: You ll refine your leadership skills while staying hands-on with cutting-edge deployments.
- You ll shape customer success and team growth, supporting a diverse portfolio of AMS, EMEA, and APAC customers.
Our Work Style:
- Autonomy & Flexibility: You ll have ownership over your engagements while leading by example and flexible schedule. This role offers a blended working model, allowing you to work from the office 3 days per week and remotely for the rest. To best support both US, EMEA and APAC customers, this role offers flexible working hours designed to create meaningful overlap between consultants supporting various time zones, rather than a fixed late-evening schedule.
Why Join Wrike
- 10 days of National and Festival Holidays per year (eight fixed, two flexible)
- 18 days of paid vacation per year
- 14 days of sick leave with a medical certificate per year
- 5 uncertified sick days per year
- Group Medical Plan: Coverage for employees, spouse, children, and parents/in-laws for Rs 5,00,000. Free health checkup for employees
- Personal Accident Insurance: Rs 50,00,000
- Term Life Insurance: Rs 50,00,000
- Up to 26 weeks of paid maternity leave for the first two children
- 4 weeks of paid parental leave
- 2 days off for volunteering with nonprofit charities
- Broadband/Internet Reimbursement: INR 1500 per month
- Full-stocked pantry and complimentary lunch
- Hybrid work model
What s Next
- Interview with a Recruiter
- Technical interview
- Cultural interview
Your recruitment buddy will be Tripti Sachan , Senior Recruiter
#LI-TS1
Who Is Wrike and Our Culture
We re a team of innovators and creators who solve the complex work problems of today and tomorrow.
Hybrid work mode
Wrike promotes a hybrid model for team members near our office hubs in San Diego, Prague, Dublin, Nicosia, and Tallinn, with 2-3 in-office days per week to foster collaboration and teamwork. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together.
Our persona
Smart:
We love what we do, and we re great at it because this is our domain. Our combined knowledge in this space is unmatched.
Dedicated:
We get up every day focused on helping our customers win. We re committed to helping our teammates win, too!
Approachable:
Were friendly, easy to get along with, considerate, and helpful. Our culture and Values
Customer-Focused
We care about our customers.
Collaborative
We work as one and win together,
Creative
We strive to succeed through continuous innovation.
Committed
We believe in ownership at all levels of the organization,
Check out our LinkedIn Life Page , Company culture page , Instagram , Wrike Engineering Team , Medium , Meetup.com , Youtube for a feel for what life is like at Wrike.
