Team Lead- Porting

Job Summary:

The Team Lead- Porting is responsible for managing the end-to-end provisioning process for porting, broadband, and Ethernet services. The role includes handling customer orders, coordinating with carriers, ensuring timely updates in relevant systems, and working closely with internal teams to ensure the smooth delivery of connectivity services. The candidate should have a strong understanding of voice porting regulations, as well as broadband and Ethernet provisioning processes.

Key Responsibilities:

• Porting Process Management:
• Handle customer requests for number porting, ensuring compliance with regulatory and industry standards.
• Validate documents and customer data against relevant systems (TCCS, Myriad, Ofcom, etc.).
• Submit porting requests and coordinate with carriers (BT, TalkTalk, Openreach) to ensure successful number porting.
• Regularly update internal systems with porting status and communicate updates to stakeholders.
• Address and resolve any issues related to the porting process in a timely manner.
• Broadband and Ethernet Provisioning:
• Manage broadband and Ethernet orders from order submission through to circuit installation.
• Coordinate with network carriers to ensure timely provisioning and activation of services.
• Monitor order progress and ensure that updates are captured accurately in internal systems.
• Follow up with carriers on service delivery timelines and escalate delays as needed.
• Work closely with engineering and technical teams to ensure smooth service implementation.
• Communication and Coordination:
• Maintain clear communication with customers, providing updates on the status of their porting or connectivity orders.
• Liaise with internal teams, including the Voice Engineering and Connectivity teams, to ensure timely task completion.
• Update relevant stakeholders on service activation and project milestones.
• Data Integrity and System Updates:
• Ensure all provisioning activities are accurately documented and reflected in systems such as OneDesk and carrier portals.
• Maintain detailed records of tasks, including customer interactions and status updates.
• Issue Resolution and Escalation:
• Proactively identify and resolve any issues during the porting or provisioning process.
• Escalate unresolved issues to the appropriate teams or management to ensure timely resolution.
• Provide troubleshooting support for porting and provisioning-related queries.
• Billing and Documentation:
• Ensure all completed orders are handed over to the billing team for invoicing.
• Maintain up-to-date documentation for all provisioning tasks, including process changes and customer requests.

Qualifications and Experience:

• Bachelor’s degree in Telecommunications, Information Technology, or a related field (or equivalent experience).
• Previous experience (3-5 years) in a provisioning, porting, or telecom-related role.
• In-depth knowledge of voice porting regulations, broadband, and Ethernet services.
• Experience with telecom systems (TCCS, Myriad, Ofcom portals, WER) is preferred.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.

Keywords- Porting, order management, Data, Voice, telecommunications

Job Type: Full-time

Pay: ₹400,000.00 - ₹900,000.00 per year

Application Question(s):

• In how many days can you join?
• What is your salary expectation?

Work Location: In person