Team Lead-OTC

Bunge

6 - 8 years

7 - 11 Lacs

jalandhar ludhiana patiala amritsar

Posted:-1 days ago| Platform:

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Skills Required

erp sap process improvement reconciliation billing workflow customer service operations auditing otc

Work Mode

Work from Office

Job Type

Full Time

Job Description

Manage the timely and accurately posting of incoming customer payments, billing process and other CTC tasks
Ensuring processing quality is maintained (e.g. release of blocked orders, refund of advances, Billing and Deliveries to be invoiced)
End to end knowledge of Credit to cash process in SAP environment
1st point of contact for managing escalations with regards to any technical or procedural issues on OTC processes
Applies significant knowledge of industry trends and developments, best practices, implements effective continual improvement solutions.
Measure, analyze and report internal KPIs to monitor OTC activities and quality
Identify the unallocated/unapplied cash and work with onshore teams in clearing the customer accounts
Monitor and minimize unapplied cash or advance payment in line with agreed targets
Support the Manager in achieving process improvements, driving continuous improvement
Ability to understand customer expectations and deliver accordingly
Ensure compliance with Group s Sarbanes Oxley programme and Standard Policy and Procedures
Fair understanding of period closing procedures and meet deadlines
Periodic review of receivables aged balance reports
Preparation of data for audit requests during quarterly/annual reviews.
To be responsible for meeting and exceeding Service Level Agreements targets and Customer expectations, improve operational effectiveness and efficiency, resolve problems, and ensure compliance to policies

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