Team Lead - Operations (Trivandrum) - Ecorgy Solutions

Seeking Dynamic Team Leads to Drive Our Home Health Operations Excellence!

Location: Trivandrum, Kerala (Work from Office)

At Ecorgy Solutions, we re redefining home health operations by ensuring seamless coordination, superior service delivery, and process excellence. As part of our growth journey, we re looking for motivated Team Leads to guide our operations teams and drive high-quality outcomes across all levels.

Role Overview:

As a Team Lead, you will supervise, mentor, and empower your team to ensure smooth day-to-day operations, timely task completion, and exceptional service standards. You ll play a key role in monitoring performance, resolving operational issues, and driving process improvements while fostering a collaborative team environment.

Key Responsibilities:

• Supervise and support day-to-day team operations, ensuring smooth workflow and task completion.
• Monitor SLAs, allocate daily tasks, track productivity, and maintain operational timelines.
• Ensure deliverables are completed accurately and on time.
• Facilitate effective communication between onsite and offshore teams.
• Support and resolve operational queries efficiently.
• Identify opportunities for process improvements and implement best practices.
• Conduct regular team meetings, address concerns, and support team performance initiatives.
• Collaborate with cross-functional teams to ensure adherence to operational protocols.
• Demonstrate accountability, ownership, and leadership in operations.

Requirements:

• Education: Bachelor s degree or equivalent.
• Experience: 7-10 years in home health operations, healthcare, or similar environment; prior team leadership experience preferred.
• Communication: Strong English communication and interpersonal skills.
• Location: Candidates located in or near Trivandrum preferred.
• Shift: Willingness to work night shifts (9:30 PM 6:30 AM) from our office at Elippode, Trivandrum.

Join Ecorgy Solutions for an opportunity to enhance your leadership and operational management skills in a dynamic, fast-paced environment.

• EPF, Group Mediclaim policy (after 6 months), and Gratuity
• Performance-based rewards & growth opportunities
• Professional development & mentorship programs
• A collaborative, growth-oriented work culture