Team Lead, Mortgage Data Operations

Job Purpose

ICE is the leading cloud-based platform provider for the mortgage finance industry. ICE solutions enable lenders to originate more loans, reduce origination costs, and reduce the time to close, all while ensuring the highest levels of compliance, quality, and efficiency.

The Team Lead interfaces with the teams to understand the solution functionality and technical requirements. The Team Lead will perform exception reviews on documents at different times in the process of US mortgage.

Responsibilities

• Lead a team of 10-15 Data and Document associate.
• Oversee the activities of the team and optimize their performance on daily basis.
• Act as escalation point for the team to overcome any obstacles to service delivery.
• Team management, Performance Management and production management related processes.
• Mentor and assist team members in all aspects of their roles and job functions.
• Proficiency in Identifying Mortgage documents and/or data for re-verification.
• Provides ideas for process improvements to enhance process efficiency.
• Understand concepts related to identifying and assessing risks.
• Engage management to overcome any obstacles to service delivery.
• Ensure that data security is maintained.
• Ability to train and mentor document associate.
• Oversee a team and areas of operations; perform complex work, develops process, procedure and policies
• Plan and Monitor status of POC, acceptance testing, pre-prod, onboarding testing and smoke test.
• Manage workflow inconsistencies between associates, teams or shifts.
• Manage associate level observation and data capture related projects
• Manage training and development related projects

Knowledge and Experience

• Bachelors degree or academic equivalent.
• 5+ years of overall experience with 2 or more years of experience in Team handling / management in the mortgage lending or financial services market.
• Proficiency in mortgage document terminology.
• Ability to effectively communicate relevant project information with co-workers, peers, and management through written and verbal communication.

Preferred

• Proficiency in using keyboard shortcuts.
• People Management.
• Team handling.
• Proficiency with Microsoft Office (Excel and Word) and Microsoft Windows
• Strong attention to detail
• Excellent time management and organizational skills
• Ability to work efficiently
• Ability to work under pressure and time constraints