Team Lead - International BPO Finance

Imagine yourself as a Team Leader, where your primary goal is to provide the best customer experience to your clients. Your responsibilities include coaching and managing the teammates under your supervision, serving as a bridge between your team and other departments, and overseeing the day-to-day planning and operations of your team. Ensuring that each team member meets their Service Level Agreement (SLA) and achieves their Key Performance Indicators (KPIs) is crucial in this role. As a Team Leader, your organizational skills and sense of responsibility will be put to the test as you manage your team's schedules and performance. A significant aspect of your role involves training and developing your team by conducting team huddles, coaching sessions, and addressing weaknesses to provide solutions for improvement and growth. Your ability to deliver a superior customer experience is paramount, requiring you to create performance reports and gather feedback from clients effectively. In addition to managing day-to-day operations, you must handle any issues that arise, including HR-related matters, and act as a liaison between management and your team. Creativity in problem-solving and effective communication skills are essential in this position. Are you ready to step up and lead a team to success Requirements for this role include demonstrated leadership skills, a college or vocational school degree, and at least one year of experience as a Team Leader managing a team of 10+ members in a customer support role within an outsourcing or similar company. Strong verbal and written communication skills are a must, and previous experience in phone, email, and live chat customer support roles is advantageous. Familiarity with E-Commerce, customer service tools, and a willingness to work flexible shifts are desired qualities. If you thrive in a dynamic environment and enjoy collaborating with motivated individuals, this could be the perfect opportunity for you.,