Team Lead

Infosys BPM Limited

2 years

0 Lacs

bengaluru

Posted:8 hours ago| Platform: GlassDoor logo

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Skills Required

management processing shipping export documentation query support automation coaching mentoring logistics communication troubleshooting training pricing planning inventory

Work Mode

On-site

Job Type

Part Time

Job Description

Experience in Marine claims management and processing Demurrage Cargo Shipping Industry Import and Export Documentation Port operations Shipping Marine Insurance
Handle a team size of 15 to 20 Associates
Provide subject matter expertise for complex issues
Act as Single Point of contact for query resolution by providing subject matter expertise for wide range of issues
Attend process level meetings i
e client facing
Support Management with insights on the process domain decisions
Identify areas and opportunities of automation for improving productivity
Provide coaching mentoring to team members
Identify and communicate opportunities for continuous process improvement

Key Responsibilities:

Good understanding of Marine logistics claims process
Clear written oral communication skills with internal customers
Strong analytical interpersonal skills
Strong troubleshooting and diagnosis skills
Training experience is preferred
Internal QA experience is preferred
Minimum 2 years of Team handling experience of team size of 10 team members is required

Preferred Skills:

S&F->ORDER MANAGEMENT & SALES; PRESALES (BID MANAGEMENT, QUOTE, PROPOSAL MANAGEMENT, PRICING); LOGISTICS (SHIPMENT PLANNING -> INBOND -> OUTBOND LOGISTICS -> GOOD RECEIPT -> EXPORT DOCUMENTATION,S&F->SUPPLY CHAIN PLANNING ( Vendor Management); INVENTORY PLANNING; INSIDE SALES; MDM

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