Team Lead -Customer Support

Cyboard School is one of the fastest-growing edtech companies, and we re excited to invite passionate individuals to join our journey. We are a 100% Online School that empowers learners, and now we re looking for people who want to make a real difference. At Cyboard, you won t just be another employee, you ll be part of a close-knit, dynamic team where your ideas matter. We believe in creating an environment where you can grow, challenge yourself, and succeed. If you re looking for a place where your contributions are valued and your professional development is a priority, Cyboard is the perfect fit for you.

Role Overview:

We are hiring a Team Lead Customer Support with 6 months to 1 year of proven people management experience. The ideal candidate will oversee a team of support executives, manage daily operations, resolve escalations, and drive performance using CRM tools and Excel-based tracking.

Key Responsibilities:

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  Lead, manage, and motivate a team of customer support agents.



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  Utilize CRM and dialer systems to monitor team activity and productivity.



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  Handle escalations and ensure timely resolution.



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  Track daily performance and maintain reports/trackers in Excel.



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  Share regular feedback and coach team members for performance improvement.



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  Ensure adherence to SLAs, quality standards, and KPIs.

Requirements

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  6 months 1 year of people management experience in a support/customer service role.



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  Proficient in CRM and dialer tools.



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  Good communication and escalation handling skills.



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  Ability to provide feedback and drive team performance.



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  Strong knowledge of Excel (trackers, formulas, pivot tables).