Team Lead, Customer Success

• Portfolio Ownership

  : Act as the primary point of contact for a defined book of 15-20 growth accounts in the U.S., guiding them toward long-term success and ensuring they achieve maximum value from Atlan. Youll own the end-to-end customer relationship, driving adoption, expansion, and renewal.

• Pod Enablement

  : Provide day-to-day coaching and tactical guidance to a small team of Growth CSMs. Help them troubleshoot challenges, prioritize work, build confidence, and develop their skills to effectively manage their own customer portfolios. Serve as a go-to resource for both tactical problem-solving and strategic alignment. Serve as a sounding board to help them grow and succeed in their roles.

• Scale Operational Excellence:

  Partner with Success Ops to refine internal processes, improve visibility into customer health, and build a scalable model. This includes contributing to playbooks, reporting dashboards, and other resources that enable the team to operate efficiently and effectively.

• Cross-Functional Collaboration:

  Work closely with Product, Sales, Solutions Engineering, and Support to ensure a seamless customer experience. Advocate for customer needs and provide feedback to internal teams to improve our product and services.

• Thought Leadership:

  Contribute feedback loops into product, process, and strategy to elevate Atlan s value across the customer lifecycle. Share your insights and best practices with the broader CS team and contribute to the development of thought leadership content.

What makes you a great match for us

• Proven Dual Capacity:

  Experience as a top-performing CSM or CS leader supporting mid-market data customers at scale, ideally with 1+ years in a team lead or mentorship role. You have a proven track record of successfully managing customer relationships and driving adoption, expansion, and renewals.

• Strategic & Tactical:

  You re equally comfortable presenting to a VP of Data and helping a junior CSM prep for a renewal call. You can seamlessly transition between high-level strategic discussions and hands-on tactical support.

• Data Ecosystem Fluency:

  Deep understanding of modern data tools (e.g., Snowflake, dbt, Tableau, Looker) and the challenges of data teams at growing companies. You understand the data landscape and can effectively communicate the value of Atlan to technical and business audiences.

• Process & Systems Mindset:

  You ve helped build or improve CS workflows, playbooks, or reporting systems and focus on improving 1% every day. Youre passionate about creating scalable and efficient processes that enable the team to deliver exceptional customer experiences.

• Growth-Oriented:

  You thrive in ambiguity and are energized by helping others grow through direct feedback and real-time coaching. Youre a natural leader who is passionate about developing and mentoring others.