Team Lead - Customer Service and Sales

Role Overview: As a Team Leader at Vaibhav Global Ltd (VGL) in Jaipur, your main responsibility will be to oversee and support a team of customer service and sales representatives. You are expected to ensure exceptional service delivery and operational efficiency by exhibiting strong leadership skills, effective communication, and the ability to motivate your team to meet and exceed performance goals. Key Responsibilities: - Foster a positive and engaging team environment that promotes open communication and mutual support - Define and communicate clear team goals aligned with customer service and sales objectives - Assign daily tasks and responsibilities to manage workflow efficiently - Supervise and support day-to-day operations - Monitor key performance indicators (KPIs) such as response time, customer satisfaction, and resolution rate - Provide regular feedback and coaching to enhance team and individual performance - Act as the first point of escalation for customer or internal issues - Resolve conflicts swiftly - Recognize and celebrate team and individual achievements to maintain morale - Identify skill gaps and organize development initiatives or training sessions - Promote continuous improvement by encouraging team input and innovative ideas - Plan and coordinate team-building activities to strengthen collaboration Qualification Required: - Proven work experience as a team leader, with international experience being prioritized - In-depth knowledge of operational performance metrics - Good analytical skills, especially in MS Excel - Excellent communication and leadership skills - Strong organizational and time-management skills - Decision-making skills - Willingness to work in a blended process - Flexibility to work night shifts as required - Commitment to continuous learning and improvement Additional Details: At VGL, you can expect a fun-filled work environment and a culture of openness and flexibility that allows employees to grow and gravitate towards roles that align with their talents and passions. You will also have access to training programs to enhance your skills and knowledge. If you are looking for a challenging yet rewarding opportunity in a fast-paced and dynamic environment, this role at VGL could be the perfect fit for you.,