Team Lead - Customer Service and Sales

Vaibhav Global

1 - 6 years

1 - 4 Lacs

Jaipur Rajasthan India

Posted:1 day ago| Platform: Foundit logo

Apply

Skills Required

Team Leadership operational performance metrics Communication Skills Leadership

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Foster a positive and engaging team environment that promotes open communication and mutual support.
Define and communicate clear team goals aligned with customer service and sales objectives.
Assign daily tasks and responsibilities while managing workflow to ensure timely and efficient service.
Supervise and support day-to-day operations of the customer service and sales team.
Monitor key performance indicators (KPIs) such as response time, customer satisfaction, and resolution rate.
Provide regular feedback and coaching to enhance team and individual performance.
Act as the first point of escalation for customer or internal issues and work to resolve conflicts swiftly.
Recognize and celebrate team and individual achievements to maintain morale and motivation.
Identify skill gaps and organize development initiatives or training sessions.
Promote continuous improvement by encouraging team input and innovative ideas.
Plan and coordinate team-building activities to strengthen collaboration and team spirit.

More Jobs at Vaibhav Global

Warehouse Executive

Jaipur

2 - 3 yrs

INR 3 - 4 Lacs

Team Lead - Customer Service and Sales

Jaipur

1 - 6 yrs

INR 6 - 7 Lacs

Product Description Executive

Jaipur

Experience: Not specified

INR 2 - 3 Lacs

Photography Intern

Jaipur

Experience: Not specified

Salary: Not disclosed

Google Ads Expert

Jaipur

3 - 8 yrs

INR 10 - 12 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.