Team Lead - Customer Service and Sales

Job Description

Team Lead - Customer Service and Sales Team Lead - Customer Service and Sales Vaibhav Global Ltd (VGL) Company Overview: . . Mindful Souls B. V. : In FY23-24, VGL acquired Mindful Souls B. V. , a Netherlands-based e-commerce company specializing in subscription-based online sales of fashion jewelry, gemstones, and lifestyle products. This acquisition is expected to leverage VGLs sourcing and manufacturing strengths while enhancing digital business capabilities. . Environmental and Social Responsibility: VGL is committed to sustainable business practices and renewable energy initiatives. The companys SEZ unit in India received the Excellence Award for IGBC Performance Challenge 2021 for Green Built Environment, reflecting its dedication to environmental sustainability. VGLs Your Purchase Feeds. . . initiative has provided 87 million meals to school children in India, the US, and the UK. The company encourages employees to donate at least two hours each month to charitable causes, tracked through its performance system. VGL is also a Great Place to Work (GPTW) certified organization. Shop LC Overview: Shop LC Germany Overview: Be the Value Leader in Electronic Retailing of Jewelry and Lifestyle Products. To deliver one million meals per day to children in need by FY40 through our one-for-one meal program: your purchase feeds. . . Our Core Values: The Team Leader will oversee and support a team of customer service and sales representatives, ensuring exceptional service delivery and operational efficiency. This role requires strong leadership skills, effective communication, and the ability to motivate a team to meet and exceed performance goals. Key Responsibilities: Foster a positive and engaging team environment that promotes open communication and mutual support Define and communicate clear team goals aligned with customer service and sales objectives Assign daily tasks and responsibilities while managing workflow to ensure timely and efficient service Supervise and support day-to-day operations of the customer service and sales team Monitor key performance indicators (KPIs) such as response time, customer satisfaction, and resolution rate Provide regular feedback, and coaching to enhance team and individual performance Act as the first point of escalation for customer or internal issues and work to resolve conflicts swiftly Recognize and celebrate team and individual achievements to maintain morale and motivation Identify skill gaps and organize development initiatives or training sessions Promote continuous improvement by encouraging team input and innovative ideas Plan and coordinate team-building activities to strengthen collaboration and team spirit Key Skills: Proven work experience as a team leader, international experience will have the priority In-depth knowledge of operation performance metrics Good Analytical skills, especially MS Excel Excellent communication and leadership skills Organizational and time-management skills Decision-making skills Should be okay to work in a Blended process Flexibility to work night shifts as required by the role A fun-life Culture of openness and flexibility allows employees to keep growing and gravitating to roles that fit their talents and passions. Access to training programs to enhance your skills and knowledge Location: G-135, EPIP, Sitapura, Jaipur-302022, India 6, 00, 000 - 7, 00, 000 Yearly Minimum 1 year Years Thank You for Subscribing! Thank You for Applying! You have already applied in this position!!