Team Lead

Company Description

Crystal Voxx Global LLP provides Medical Billing Services to a wide range of healthcare professionals including hospitals . We are committed to delivering high-quality services that ensure efficiency in healthcare management. Crystal Voxx Global LLP is dedicated to supporting healthcare providers in optimizing their revenue cycle management while maintaining compliance and accuracy in all billing.

Role Description

Review and verify the patient’s information against insurance company specifications through site

➢ Maintaining documentation files with patient demographic and insurance details

➢ May enter data electronically to process charges, payments, denials and adjustments

➢ Resolve routine patient billing inquiries and problems, follow up on balances due from insurance companies through Interactive Voice Response IVR/ Customer Service Representative CSR

➢ Perform timely and constructive team member performance reviews

➢ Train your Team Members

➢ Track Team Member attendance, motivation, and growth

➢ Manage Team’s Productivity and Quality

➢ Discover and unblock workflow bottlenecks

➢ Troubleshoot errors

➢ Set up monthly, weekly, and daily goals for collections, productivity, and quality; monitor their achievements, and take corrective actions

➢ Minimize Errors and Claim rework

➢ Prioritize account-level corrections above individual claims

Qualifications

• Effective Communication skills
• Ability to work independently and as part of a team in an on-site setting
• Experience in the healthcare billing
• Bachelor's degree
• Excellent Communication
• Must have experience into US healthcare