Team Lead

About Agrim

Agrim Wholesale is India's leading agri-inputs B2B platform, connecting retailers and distributors directly with top manufacturers of seeds, fertilizers, crop protection, and farm equipment. We're transforming the traditional agri-supply chain through technology, transparent pricing, and reliable logistics empowering thousands of agri-retailers across India.

Job Summary:

The Team Lead/Assistant Manager/Manager Outbound Sales is responsible for leading and motivating a team of telesales executives to achieve individual and team targets through outbound calling activities. The role focuses on driving conversions, maintaining high-quality customer interactions, and ensuring consistent performance across the sales floor.

Key Responsibilities:

Lead, coach, and motivate a team of outbound telesales executives to achieve daily, weekly, and monthly sales targets.

Drive outbound calling productivity and conversion rates through regular monitoring and mentoring.

Assist in developing call scripts, objection-handling frameworks, and lead management strategies.

Analyze call and performance data to identify trends, gaps, and improvement areas.

Ensure high levels of customer engagement, professionalism, and service quality.

Collaborate with marketing, operations, and CRM teams to ensure smooth lead flow and timely follow-ups. Maintain discipline, attendance, and adherence to KPIs and company policies.

Support recruitment, onboarding, and training for new team members.

Track and analyze key performance metrics, call data, and productivity reports.

Collaborate with marketing and product teams to refine outbound campaigns and messaging.

Participate in recruitment, training, and development of the telesales workforce.

Ensure strict adherence to process discipline, compliance, and performance standards.

Manage sales forecasting, performance dashboards, and daily productivity reviews.

Implement process improvements and technology tools to enhance outbound efficiency.

Conduct periodic business reviews and present insights to senior leadership.

Qualifications & Skills:

Bachelor's degree.

Prior experience in a B2B telesales / inside sales environment is mandatory.

Strong communication, negotiation, and leadership skills.

Proficiency in CRM systems, Excel, and outbound call performance tracking.

Ability to manage, coach, and drive performance in a high-energy, target-driven environment.

Experience Requirement

Team Lead: Min 4 years of B2B telesales experience and/or 1 year of TL Experience in sales.

Assistant Manager: 3 - 4 years of Team Lead exp in sales process

Manager: 3 - 4 years of Assistant Manager exp in sales process Additional Information:

Work location: Udyog Vihar, Gurugram.

Willingness to work in an outbound sales setup and 6-day-a-week schedule.

Performance-linked incentives and fast-track career growth opportunities.

Willingness to work extended hours when required.