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Teacher s Assistant Student Support & Customer Service

Teacher s Assistant Student Support & Customer Service

Metaapply

1 - 3 years

1 - 4 Lacs

noida hyderabad

Posted:1 week ago| Platform:

Apply

Skills Required

administration operational support interpersonal skills lms time management it support customer service monitoring data entry

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: Teacher s Assistant Student Support & Customer Service

Location:

Noida/Hyderabad

Position Overview

MetaApply is seeking a motivated and student-centered

Teacher s Assistant (TA)

to support both faculty and students in providing an exceptional learning experience. The TA will assist with customer service inquiries, guide students to appropriate academic and administrative resources, and provide on-ground support to ensure smooth day-to-day campus operations. The ideal candidate will also become proficient in Learning Management System (LMS) to help students navigate online coursework and resolve basic technical or access-related issues.

Key Responsibilities

Student Support & Customer Service

Serve as the first point of contact for student inquiries and provide courteous, timely assistance.
Direct students to appropriate campus resources such as academic advising, IT support, or administrative offices.
Provide general information about university policies, schedules, and program requirements.
Maintain a professional and welcoming environment for students and visitors.

Instructional & Faculty Support

Assist instructors with class setup, attendance tracking, and distribution of learning materials.
Support classroom operations including equipment setup and ensuring instructional spaces are organized and functional.
Provide guidance to on-ground students during class sessions or study hours as needed.

Technology & LMS Assistance

Learn and become proficient in Learning Management System (LMS) to assist students with login, navigation, and course access issues.
Troubleshoot basic LMS-related questions and escalate complex issues to the IT or Academic Support teams.
Monitor student participation and support faculty with LMS activity tracking when requested.

Administrative & Operational Support

Assist with data entry, attendance records, and communication logs.
Support university events, orientations, and student workshops.
Maintain confidentiality of student records and comply with FERPA and institutional policies.

Qualifications

Any Graduate/Post Graduate degree; current enrollment in a degree program may be considered.
Previous experience in customer service, student services, or education support preferred.
Strong communication and interpersonal skills.
Proficiency in computer applications and willingness to learn new systems.
Detail-oriented with excellent organizational and time management abilities.
Ability to work independently and collaboratively in a diverse, fast-paced academic environment.

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Teacher s Assistant Student Support & Customer Service