Partner with the sales organization to effectively communicate to the CPA community, ADP and Non-ADP client base the value of R&D tax credit. Assist with the establishment of team goals across the BI organization, and effective measuring/communicating of performance against established goals to drive continuous improvement in delivering services to the client Provide coaching, counseling and direction to direct reports to ensure their continued professional growth and development Help define, support, and modify process change in Business Incentive functions. Collaborate with other Leaders to ensure consistency of methods, processes and procedures Design, develop, and present new ideas to further increase revenue on shared growth opportunities Focused on generating interest in Tax Credit products for existing clients through add-on opportunities and across ADP Focused on Customer Retention, Client Satisfaction and support of Sales effort with prospective clients Responsible for managing elevated client expectations and proactively understanding client issues that may have an impact on the success of the project. Responds to escalated project issues and works to resolve issues appropriately Develop and maintain effective client relationships and builds appropriate improvement and action plans to address issues and satisfaction Demonstrate strong facilitative leadership skills, change management, business/finance, process analysis, and project management experience which is essential to success

A little about ADP:

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. Weve received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition

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