Tandem Technical Support Analyst

Tandem Technical Support Analyst

Role: Tandem Technical Support Analyst

Experience: 7- 12 Years

Location: Pune

Notice Period: Immediate- 15 Days

Mandatory Skills: Tandem HP NonStop, Linux, Windows, SQL, Sybase, Oracle, ITIL, ServiceNow, Jira

• We are seeking a skilled and proactive Technical Support Analyst with hands-on experience in Tandem systems, Linux, Windows and various database technologies including SQL, Sybase, Oracle and others.
• The ideal candidate will provide production and application support during Toronto business hours ensuring system stability performance and timely issue resolution

Key Responsibilities

• Provide L2/L3 support for applications and systems running on Tandem, Linux and Windows platforms
• Monitor and troubleshoot issues across multiple database environments - SQL Server, Sybase, Oracle, etc.
• Perform routine maintenance patching and upgrades for supported systems
• Collaborate with development and infrastructure teams to resolve incidents and implement fixes
• Ensure timely communication and documentation of issues resolutions and root cause analysis
• Participate in on call rotation and incident management aligned with Toronto time zone
• Maintain system health dashboards and automate routine checks where possible

Required Skills Experience

• Strong experience with Tandem HP NonStop systems
• Proficiency in Linux and Windows server environments
• Solid understanding of SQL and experience with Sybase, Oracle and other relational databases
• Experience in production support, incident management and performance tuning
• Familiarity with ITIL processes and ticketing tools e.g. ServiceNow, Jira
• Excellent communication skills and ability to work independently during off-hours

Preferred Qualifications

• Experience in financial services or mission critical environments
• Knowledge of scripting - Shell, Python or PowerShell for automation
• Exposure to cloud platforms - AWS, Azure is a plus

mukesh.s@s3staff.com