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Invenio Business Solutions logo

Tally Prime Technical Support Associate

2 - 31 years

1 - 2 Lacs

Regent Park, Kolkata/Calcutta

Posted:2 months ago| Platform: Apna logo

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Skills Required

support consulting software accounting inventory payroll mobility retention compliance erp presentation training management onboarding collaboration coordination communication analyze learning finance

Work Mode

On-site

Job Type

Full Time

Job Description

A Brief Company Profile: We are a rapidly growing Business Consulting & Software Solution Provider catering to Small, Medium, and Large Businesses. With a wealth of experience serving over 2500 businesses across diverse sectors, the company specializes in automating enterprise-level processes in Accounting, Inventory, and Human Resources. The mission is to deliver simple yet robust solutions tailored to meet specific customer needs, supporting businesses not only in their current requirements but throughout their future growth. As a Certified 5* Sales & Implementation Partner of Tally Solutions Pvt. Ltd., a market leader in effective business solutions for Indian businesses, holding a prominent position in the industry. Additionally, the company is a Gold Partner of greytHR, offering cloud-based Payroll and HR software, and a Gold Partner of Biz-Analyst, the mobility solution of TallyERP/Prime. We do also proudly hold the Platinum partner status with Host Books, providing Sales, Support and Implementation of for their enterprise-class products. We are positioned as the ideal IT Partner, offering a comprehensive range of products and services to meet the diverse needs of our clientele. Role Overview: The person is responsible for ensuring long-term customer satisfaction, retention, and growth. This role involves building strong relationships with customers, understanding their needs, driving product adoption, and providing strategic guidance to maximize the value they derive from the company’s offerings. Must Have: ·      Must be a graduate (Commerce Graduate Preferred) ·      Sound Knowledge of Accounting, Tally and business Domain. ·      Excellent understanding of Business Compliance like GST, IT, PF, ESI, TDS etc. ·      Knowledge of Cloud and other ERP Software products. ·      Strong presentation and training skills. ·      Knowledge of customer success best practices and frameworks. Key Responsibilities: 🔹 Customer Relationship Management 🔹 Customer Onboarding & Adoption 🔹 Retention & Renewal Management 🔹 Collaboration & Internal Coordination   Required Skills & Qualifications: ·      A customer-centric mindset with a proactive and strategic approach. ·      Strong communication, relationship-building, and problem-solving skills. . Account Management ·      Ability to analyze customer Business and the pain points ·      Mind-set to serve customer with a smile and create Happy Customers ·      Continuous learning attitude and stay updated with latest technologies.

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