Talent Acquisition Specialist Bulk Hiring

Job Summary:

• Execute end-to-end recruitment for high-volume customer support roles across multiple locations or business units.
• Develop and implement effective sourcing strategies using job portals, social media, referrals, campus hiring, and walk-in drives.
• Build and maintain a large database of potential candidates to support ongoing bulk hiring requirements.
• Coordinate with external recruitment partners and staffing agencies for mass hiring initiatives.

Job Postings & Advertising

• Draft engaging and accurate job descriptions for various customer support positions (voice, non-voice, chat, blended, and technical support).
• Post openings across relevant platforms ensuring clarity on requirements, shift timings, and language proficiencies.

Screening & Selection

• Conduct initial screenings and telephonic interviews to assess communication, language proficiency, and customer service aptitude.
• Coordinate with operations managers and training teams for final interviews and selection assessments.
• Ensure a quick turnaround time from sourcing to offer rollout for bulk recruitment drives.

Stakeholder Collaboration

• Partner with customer support leadership, workforce management, and HR teams to forecast manpower requirements and hiring priorities.
• Share regular hiring updates, market trends, and sourcing insights to ensure alignment with business needs.

Onboarding & Compliance

• Facilitate pre-employment checks including background verification and document collection.
• Coordinate with HR operations to ensure smooth onboarding and orientation for large candidate batches.
• Ensure adherence to company policies, labor laws, and compliance standards during all recruitment activities.

Talent Pipeline & Employer Branding

• Build and nurture a strong talent pipeline for upcoming hiring needs through ongoing engagement and referral programs.
• Represent the company at job fairs, recruitment drives, and campus events to promote the employer brand.

Candidate Experience

• Ensure a seamless and professional experience for candidates through transparent communication and timely updates throughout the hiring process.

Qualifications & Skills:

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• 2–5 years of experience in

  bulk hiring or volume recruitment

  , preferably within a

  customer support or BPO environment

  .
• Proven track record of hiring for voice, non-voice, chat, and blended customer service roles.
• Strong communication and interpersonal skills with the ability to manage large-scale hiring events.
• Experience using Applicant Tracking Systems (ATS) and recruitment tools.
• Ability to thrive in a fast-paced, target-driven environment.
• Excellent organizational and time management skills.
• Strong negotiation and stakeholder management abilities.