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TAC Network Engineer

4 years

0 Lacs

Bengaluru Karnataka India

Posted:4 days ago| Platform: Linkedin logo

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Skills Required

network support troubleshooting stability routing switching security monitoring resolve cisco juniper ospf bgp vxlan data snmp netflow ids jira slack splunk communication networking tcp ip dhcp model optimization documentation

Work Mode

On-site

Job Type

Full Time

Job Description

TAC Network Engineer

Job Title:

TAC Network Engineer / Network Support Associate

Location:

Bangalore

Work Schedule:

24/7 Rotational Shifts | 4 Days Work Week

Experience:

4+ YearsCCNP (Mandatory)

Certification:

CCNA /CCNPLooking for

Immediate joiners

Role Overview:

We are looking for an

experienced TAC Network Engineer

to join our Technical Assistance Center team. This role is responsible for providing technical support, troubleshooting complex network issues, and ensuring the stability and performance of our customers' network infrastructure. The ideal candidate will have hands-on expertise in routing, switching, security, and network monitoring tools within enterprise environments.

Key Responsibilities:

Provide advanced technical support to enterprise customers for complex network-related issues.Troubleshoot and resolve incidents related to routing, switching, security, and network performance.Configure, manage, and troubleshoot routers and switches (Cisco, Juniper, Arista).Handle dynamic routing protocols (OSPF, BGP, ISIS), VLANs, STP, VRF, Routing Instances, BFD, VXLAN, and Data Center Fabric (Leaf & Spine).Collaborate with cross-functional teams to resolve customer issues efficiently within SLAs.Monitor network performance using industry-standard tools (SNMP-based systems, NetFlow, Splunk).Apply security best practices involving firewalls, VPNs, IPS/IDS, ACLs.Document network configurations, troubleshooting procedures, and solutions.Manage user-level tools such as Jira (ticketing), Slack, and Splunk for communication and issue tracking.

Required Skills and Qualifications:

Certifications:

CCNA / CCNP

Networking Fundamentals:

In-depth knowledge of TCP/IP, DNS, DHCP, SNMP, OSI Model, and network architectures.

Routing & Switching:

Proficiency in configuring and troubleshooting enterprise routing and switching solutions.

Network Security:

Strong understanding of security principles and best practices (firewalls, VPNs, ACLs, etc.).

Network Monitoring & Management:

Experience with SNMP, NetFlow, monitoring tools, and performance optimization techniques.

Hardware Expertise:

Familiarity with networking hardware from vendors like Cisco, Juniper, Arista.

Troubleshooting:

Strong analytical and problem-solving skills with a methodical approach.

Communication:

Excellent verbal and written communication skills, with the ability to explain complex technical concepts clearly.

Documentation:

Ability to create clear and concise documentation for knowledge sharing.

Tools:

Working knowledge of Jira, Slack, and Splunk.https://forms.gle/i73p3onBeh1pACEB9

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