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Systems Engineer (SaaS)

Systems Engineer (SaaS)

Xoriant

4 - 9 years

5 - 15 Lacs

bengaluru

Posted:2 weeks ago| Platform:

Apply

Skills Required

saas products saas applications saas saas ecosystem python zapier systems engineer

Work Mode

Remote

Job Type

Full Time

Job Description

Job Title: Systems Engineer (SaaS)

Duration: Full time role

Location: Bengaluru (Remote)

NOTE: Strong experience with SaaS is A MUST HAVE

Duties:

SaaS Ecosystem Management:
You'll be the primary administrator for our key SaaS applications, including:
Project Management Tools:
Manage project spaces, user permissions, and integrations to keep our teams aligned and on track.
Corporate Intranet Platform: Administer our corporate intranet, ensuring content is fresh, users are engaged, and the platform is a hub of connection.
Feedback and Survey Platforms:
Support our feedback and survey initiatives, managing user accounts, survey distribution, and data privacy.
Enterprise Search Tools:
Be the expert on our enterprise search tool, ensuring our teams can find the information they need, when they need it.
Communication and Collaboration Hubs:
Administer our communication platform, managing channels, integrations, and user access to foster seamless collaboration.
User Lifecycle Management:
Onboard and offboard users across our SaaS stack, ensuring a seamless and secure experience from day one. You'll manage user groups, roles, and permissions to maintain a strong security posture.
Process Improvement:
Identify opportunities to automate workflows, optimize configurations, and improve the user experience within our SaaS tools. You'll be a key driver in making our digital workplace more efficient and intuitive.
Support and Training:
Act as the first point of contact for user issues and questions related to our SaaS applications. You'll develop and deliver training materials to empower our employees to get the most out of their tools.
Vendor and Security Management:
Collaborate with our SaaS vendors to resolve complex issues and stay abreast of new features. You'll work closely with our security team to ensure our platforms are configured to meet our security and compliance standards.
Data and Analytics:
Monitor usage metrics and provide insights to the Leadership team on how our tools are being used. You'll help us understand the impact of our SaaS investments and identify areas for improvement.

Skills:

Who You Are:

A SaaS Whisperer:
You have 3+ years of experience in administering enterprise-level SaaS applications. You're not just a user; you're an expert in the backend.
A Problem Solver:
You love a good puzzle and have a knack for diagnosing and resolving technical issues. You're a natural troubleshooter who doesn't give up until the problem is solved.
A Proactive Partner:
You don't wait for things to break. You're constantly looking for ways to improve our systems, anticipate user needs, and make things better for everyone.
A Great Communicator:
You can explain complex technical concepts in a simple, easy-to-understand way. You're patient, empathetic, and a great teacher.
A Security Advocate:
You understand the importance of data privacy and security. You're meticulous about managing user permissions and ensuring our systems are protected.
A Team Player:
You're a collaborative spirit who loves working with others to achieve a common goal. You're comfortable working independently but know when to ask for help.
Experience with scripting or automation tools (e.g., Python, Zapier etc.).
Certifications in any of the mentioned SaaS platforms.
A passion for technology and a curiosity for the latest trends in the SaaS landscape.

Education:

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