Systems Engineer - Intune

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.
If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.Skills and Competencies

• Minimum 3 year of working knowledge and hands on experience in the following technology areas: Intune, Autopilot, Windows Update for Business etc.
• Intermediate level expertise on Windows 10/11 and configuring Microsoft applications & browsers.
• Troubleshooting Windows application/ OS issues
  

Preferred Skills:

• Expertise on compliance policies related to windows desktop environments.
• Basic understanding of security concepts (SSL, PKI, IPsec, VPNs, Firewalls, DMZ, Proxy, and cyber-attacks) is required.
• Automation skills - PowerShell, Python along with other programming languages are a plus.
• Experience in managing MAC devices using Intune
  

Education Qualification and Certifications:

• Bachelor’s degree in computer science or equivalent area of study.
• ITIL or any other Industry certifications in relevant areas is a plus.
  

Responsibilities

• Support daily operations for Windows environments, including hardware, software, Autopilot, Intune, M365, and mobility, while creating relevant operating documentation.
• Adhere to ITIL processes for incident, change, and problem management.
• Collaborate with the Security team to ensure compliance with security policies and standards.
• Analyze metrics, logs, and system alarms for troubleshooting and preventative maintenance, while facilitating major incident restoration calls.
• Ability to summarize complex technical and business issues to the appropriate audience (technical & non-technical)
• Independently manage multiple projects and ensure availability outside standard working hours for collaboration with offshore partners.
  

About The Team

The Digital Workplace Services Operations Team works at the highest systems level to provide expert advice and counsel to users, management and IT project teams for systems of the most complex nature (typically crossing function/location lines).Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.