Systems Analyst 4-Support

This position requires an experienced professional with a hands-on EPM infrastructure administration background in the Oracle Hyperion suite of products. Your primary responsibilities will include managing day-to-day operations, providing end-user support, and supporting project initiatives across the EPM platform. You will collaborate closely with functional teams to address complex business issues and design scalable system solutions. Your role will be crucial in establishing a "best-in-class" EPM solution for the company. As the ideal candidate, you should possess a deep understanding of Hyperion concepts and their practical applications in a production business environment. You will be responsible for supporting critical business operations and delivering quality services independently to multiple customer engagements. Your duties will involve analyzing functional and operational issues within the Oracle EPM/Hyperion environment, as well as developing, implementing, and supporting Oracle's global infrastructure. Key Responsibilities: - Analyzing and resolving functional and operational issues within the Oracle EPM/Hyperion environment - Managing operations and end-user support for various Hyperion EPM 11x platform components - Troubleshooting integration and data issues across Hyperion applications and boundary systems - Coordinating operational handover with global support teams - Assisting business partners with application configuration and administration - Monitoring and streamlining tasks and procedures in line with company standards - Collaborating with technical infrastructure teams, application teams, and business units to ensure service delivery meets business objectives - Establishing and implementing standard operational policies and procedures - Coordinating patching activities and monthly deployments with infrastructure teams - Monitoring and optimizing Hyperion system performance - Modifying existing scripts and consolidation/business rules as needed - Participating in system testing, data validations, and stress testing of new features - Managing daily terminations from Hyperion systems per SOX requirements - Creating technical documentation and updating end-user training materials - Providing business continuity and disaster recovery solutions for the Hyperion environment - Improving technical processes and developing new processes to enhance Oracle support for customers - Collaborating with project managers and customer implementation teams to ensure project success - Providing mentoring and cross-training to team members - Setting up new releases of the Hyperion application in the lab environment - Collaborating with offshore team members and global business customers - Demonstrating strong customer management skills and adherence to processes Requirements: - Knowledge of Hyperion/EPM 11.1.2.4, 11.2.x - Experience with various Hyperion EPM components is essential - Hands-on experience with Hyperion installation, upgrading, and migration - Knowledge of Oracle database, WebLogic application server, and performance tuning - Experience with cloud EPM solutions is advantageous - Strong understanding of Hyperion system tools and Windows Server technologies - Bachelor's Degree in Computer Science, Engineering, MIS, or related field Desired Skills: - Knowledge of ServiceNow, SRs, RFCs, and My Oracle Support - Familiarity with OAC-Essbase, Essbase 19c, and Essbase 21c - Implementation experience in DRM - EPMA to DRM migration for Hyperion 11.1.2.x to 11.2.x If you meet the requirements and possess the desired skills, this role offers an opportunity to contribute to the success of the company's EPM platform and work in a challenging yet rewarding environment. Your ability to collaborate effectively, communicate clearly, and drive technical excellence will be key to your success in this role.,